Inside Sales Operations Representative

Plano, Texas

Who We Are:

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Job Responsibilities:

• Sales Support Team Management - Daily

- Manage shared workload with front end sales managers.

- assist front end sales managers to bridge communication gap with customer service team.

- Monitor open order reports and remind front end sales to push for new orders

- quotation preparation on behalf of sales managers.

• New customer inquiries

- filter and qualify new customer inquiries generated from the Web or other sources.

- working with PM and re-direct inquiries to authorized VARs or front-end sales.

• Accounts receivable and Purchasing Support - As needed

- Collaborate w/ procurement/sourcing team for MRO and other procurement efforts

- Assist finance and sales manager for A/R collection

• Internal Support to Business Operations

- Capture/train team on new systems implemented by corporate/DPF

• Assist in explaining product features to customers and answer questions and concerns regarding products.
• Understand DC power, be able to recommend power systems for clients (Electronic basics understanding required).
• Manage follow-ups and meetings with clients
• Collaborate and coordinate with other teams such as CS, Purchasing, Tech Support, RMA, Planning and Finance (communication skills very much needed here).
• Assist on research, market trends and assessments.
• Understand the company’s business processes and policy.
• Basic SAP knowledge (YSEK1, VD03, MD04, VA03, MM03, MMBE)

REQUIREMENTS: EDUCATION/QUALIFICATION/KNOWLEDGE/SKILLS/ABILITIES/EXPERIENCE:

• 4-year college degree.
• 3-yer customer service experience.
• Highly self-motivated and results driven
• Organized, responsive, and effective time management
• Proactively solve the problem, attentive to details, and follow through
• Team player with collaboration spirit and interpersonal skills

DESIRABLE CHARACTERISTICS:

• Hard working, Analytical, Presentable & Amiable personality.

LOCATION: Plano, TX