1) Handling Inbound & outbound calls of customers and engage in conversations to gather feedback. 2) Record and document customer feedback accurately and comprehensively. 3) Maintain a detailed record of customer interactions and feedback in Excel or other designated systems. 4) Analyze customer feedback to identify areas of improvement and report findings to the relevant teams. 5) Escalate any significant issues or concerns to the factory and store departments for prompt resolution. 6) Follow up with customers to ensure their concerns have been addressed and to provide necessary updates. 7) Maintain a professional and courteous demeanor while communicating with customers. 8) Conduct outbound calls to potential customers, understand requirements and then identify right products and sell 9.) Develop and maintain a strong understanding of our products/services and communicate their features and benefits effectively to customers. 10.) Achieve monthly sales targets and KPIs. 11.) identify sales opportunities and follow up on leads generated through various channel Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Shift: Day shift Supplemental Pay: Bonus pay Commission pay Performance bonus Work Days: Monday to Friday Weekend availability Experience: Lead generation: 1 year (Required) Work Location: In person Speak with the employer +91 9953209293