Description

• PLEASE DO NOT APPLY IF YOU CAN NOT REASONABLE COMMUTE TO MARLBOROUGH, MA **
  
  

The Role

Picture yourself as the linchpin in Endless Energy's sales operations. As a Business Development Representative / Inside Sales, you'll be the heartbeat of our full-service home services company.

You'll place outbound calls/text to leads received with the expectation of setting at 40% or greater on digital inbound leads, sell existing customers for Membership agreement, and close sales older than 2 weeks for HVAC and insulation customers that our outside sales teams have run. Your role is integral to our established business, ensuring we thrive by interacting with clients, gathering information, and processing service requests. Join us in creating warmth and safety – your journey and opportunity at Endless Energy awaits!

About Us

We are a premium home services company with heating and cooling, plumbing, insulation, Mass Save Home Assessment, and electrical divisions. At Endless Energy we continue to grow because of our focus on fulfilling the 5-star expectations we set with our customers. We look for team members with the same drive to exceed expectations and go above and beyond to deliver that 5-star service.

Why Choose Endless Energy

• Base pay – $20-24/hr base
• Commission for every booked appointment (call must be run)
• 1-2% commission on HVAC systems and insulation
• 4% commission on Membership Agreements
• Medical Insurance: health, dental, vision, life insurance, short-term and long-term disability.
• 401k Plan
• Paid training
  
  

Mission and Ethics Statement

It is our mission at Endless Energy to provide every customer with a great experience. To accomplish our mission, it is essential to set minimum expectations for each position in our company. We expect associates and managers to behave ethically and use sound judgment when performing their job. If you have any questions or concerns about the right way to interpret this job description or how to apply it in a particular situation, it is your responsibility to seek guidance from your supervisor in advance.

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Essential Duties And Responsibilities (including, But Not Limited To)

• Book sales and service appointments based on inbound leads
• Ensure timely follow-up and response. Let no call go unanswered.
• Place outbound calls that come from marketed leads for HVAC, plumbing, and our Mass Save Home Assessment divisions
• Contact customers to remind them of annual preventative maintenance, as well as for service contract renewals
• Close open sales for the outside HVAC sales team
• Maintain customer information from all lead sources in CRM
• Attend bi-monthly meetings with Marketing Manager to go through lead effectiveness
• Confirm all appointments and communicate changes with Energy Auditors & Sales team
• Follow-up with customers after appointments with Energy Auditors & Sales team
• Communicate with customers at certain intervals during installation project, including a post-installation survey
• Submit service requests on behalf of customers and perform follow-up calls after service visits
• Collect payments when possible
• Perform additional job duties as assigned and directed
• Rotating weekend and evenings availability required
  
  

Requirements

Educational Requirements and Experience:

• Minimum 1 year of experience in customer service, appointment booking, and/or sales
• Experience in home services a plus
• Ability to communicate effectively in the English language. Multilingual a plus.
• Must be computer savvy and proficient in using several software applications including Excel, Word, and G-Suite with ability to quickly learn other applications
• Must possess excellent time management skills and be able to work without supervision
• Must be a team player and able to adapt to changes easily
  
  

Time Management

• Must possess excellent time management, ability to work with or without supervision
• Must be prompt with all appointments
• PLEASE DO NOT APPLY IF YOU CAN NOT REASONABLE COMMUTE TO MARLBOROUGH, MA **