Growing Home Infusion Company is seeking an exceptional Admissions Representative!
As a leader in Home Infusion, we are seeking a special individual who not only possesses strong communication skills but who can respond to each request in a professional, timely manner with a helpful and positive attitude.
Admissions representatives are responsible for the processing and coordination of all new referrals with the main objective of providing a positive experience for the patient. Additionally, they provide support and work collaboratively with all members of the Upstate team(s).
If you are looking for a change and want to make a difference, Upstate HomeCare is where you want to be!
Position Summary
Extensive on-board training
Coordinate all new patient referrals timely and efficiently
Obtain and review supporting patient documents using internal and external resources. Document case activities, correspondence, and communications in the computer system to ensure accuracy and completeness of account activity.
Verification of insurance coverage/benefits for new and existing patients.
Submission of authorizations for pharmacy and nursing services. Follow up to provide additional information, if necessary, track progress, expedite responses from insurance companies
Triage referrals within the team to service new patients
Communicate financial obligation information with patients so they clearly understand all therapy costs prior to their services
Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge
Performs other duties and responsibilities as assigned
Hours: Monday to Friday 8:30am-5pm
Hybrid possible after 90-day training/probation period proving proficiency
Required Qualifications
1-2 years in customer service
Comfortable working in a high volume, fast-paced environment
Excellent communication skills while engaging with patients, caregivers, and payer representatives, answering questions, and advancing reimbursement and collection efforts.
Proven ability to identify gaps and problems from a documentation review, determine lasting solutions, make effective decisions, and take necessary corrective action
Strong organizational skills with the ability to track and maintain clear, complete records of activities, cases, and related documentation
Proficient with Math calculations and computer skills
Preferred Qualifications
Related healthcare experience with a focus on insurance guidelines, reimbursement and authorization obtainment
Understanding / knowledge of medical terminology
Benefits Available
Competitive compensation
401(K) – Company contributes 3% regardless of employees’ contributions.
Paid time off, NY Sick pay and Holiday time off with pay
Birthday floating holiday with pay and Birthday gift (check) from employer.
Health Insurance – Including Medical, Dental and Vision.
Disability Insurance – Short-term disability, company paid long-term disability.