Infrastructure - Technical / Deskside Support III

Cherry Hill Township, NJ, USA

Contract

Company Description

pureIntegration is a technology consulting firm with 20+ years of experience servicing Fortune 100 clients headquartered in the DC area. We serve clients in the fastest growing industry of communications, media, and entertainment.

Job Description

We are looking for a Technical Deskside Support II to join our growing team. In this role, you will be responsible for installing, maintaining, servicing and repairing (break-fix) desk-side computer related products and legacy systems which include hardware, software, networking and operating systems. Our ideal candidate will have experience supporting both Mac and PC users. If you enjoy making an impact by supporting the devices of our many technical teams this position could be a great fit for you!

This position requires 5 days in the office and will be a W-2 Hourly 3-month contract with possible extension.

The hourly rate is $ 15/hr. – $ 17/hr. Candidates will be paid within this range based on their work experience and skills. Candidates are also eligible for limited benefits such as health insurance,401k, professional development, trainings, our referral bonus program, and our wellness program.

Responsibilities:

• Responsible for installing, maintaining, servicing and repairing (break-fix) desk side computer related products and legacy systems which include hardware, software, networking and operating systems. Equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking.
• Provides call taking and site-specific support.
• Provides maintenance and support on legacy products.
• Installs and maintains PCs and associated software, networks, servers and peripherals.
• Expertise in Mac and PC operating systems i.e. Microsoft/Linux/Unix, networking SW, anti-virus SW. and all tier one manufacturer server, PC and printer products, OEM network devices, and document processing products.
• Supports network products from operational and maintenance perspectives.
• Performs installs, moves, adds and changes (IMACs) as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Provides follow-up on problems or escalation, takes responsibility for potential or desired follow-up.
• Ensures customer satisfaction by advising customers on preventative maintenance.
• Maintains a functional understanding of company service solutions.

Qualifications

• Bachelor's degree in computer science, Information Technology or a related field, and/or equivalent work experience.
• 2 -3 years of experience as a Desktop or Deskside support.
• experience with Mac and PC platforms and operating systems.
• Experience supporting VPN clients.
• Experience with MS 365 and its peripherals.
• Responsible for troubleshooting, installations and removals of programs, password resets, and access issues.
• Experience supporting MS Teams-rooms for conferencing is a plus.

Additional information

pureIntegration is an Equal Opportunity Employer (EOE), qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All your information will be kept confidential according to EEO guidelines. Additionally, the Wage Transparency Omnibus Amendment Act of 2023 grants you rights regarding transparency in wage information. To learn more, please refer to this link.

Disability Accommodation for Applicants to pureIntegration

pureIntegration provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [email protected] or by mail to: pureIntegration, Human Resources Department, 1801 Robert Fulton Dr, Suite 450, Reston, VA 20191. Please indicate the position you are applying for.

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pureIntegration would love to hear from you - your career journey starts here!