Min of 15 years' experience in the IT infrastructure space with strong and hands understanding and experience across infrastructure technologies in a global enterprise. Must have strong understanding of working with global and distributed teams, ability to work under pressure and managing demands with competing priorities. Key Technical skills - Wintel, Virtualization, Storage, Private and Public Cloud, Network, Performance optimization, Architecture. Should be able to clearly communicate and must have excellent thought clarity to manage internal and cross functional interactions Key Responsibilities: 1. Solution Design and Architecture: o Design and implement scalable, efficient, and secure infrastructure solutions that meet technical and business requirements. o Collaborate with internal IT groups (e.g., network, security, operations, DevOps, etc.) to align technical solutions with organizational goals. o Evaluate and select appropriate infrastructure technologies and platforms (cloud, on-premise, hybrid) to ensure solutions are cost-effective and scalable. 2. Collaboration with IT Groups: o Partner with various internal IT groups to define technical requirements, solve tactical challenges, and optimize existing infrastructure systems. o Serve as the primary technical liaison between infrastructure teams, development teams, and operations. o Work closely with IT teams to ensure seamless integration and implementation of solutions across the organization. 3. Tactical Problem-Solving and Issue Resolution: o Tackle complex tactical issues related to system performance, reliability, and integration across infrastructure layers. o Take ownership of troubleshooting and resolving infrastructure-related incidents, working closely with teams to address root causes and implement long-term fixes. o Lead efforts to optimize infrastructure performance and resolve operational challenges quickly to minimize downtime and impact. 4. Internal IT Projects and Infrastructure Enhancement: o Drive internal IT projects aimed at enhancing the infrastructure environment, such as system upgrades, cloud migrations, network optimizations, and security improvements. o Plan, coordinate, and execute infrastructure projects, ensuring they meet performance, security, and budgetary goals. o Proactively identify opportunities to enhance infrastructure efficiency, reliability, and scalability. 5. Technology Evaluation and Innovation: o Continuously evaluate emerging technologies, tools, and infrastructure best practices to optimize internal IT environments. o Introduce innovative approaches to streamline infrastructure operations and solve recurring technical challenges. o Stay updated on trends in cloud computing, virtualization, networking, and security to recommend improvements. 6. Documentation and Knowledge Sharing: o Develop and maintain comprehensive documentation for infrastructure designs, implementation processes, and operational procedures. o Provide guidance and mentorship to junior technical team members by sharing best practices, architectural patterns, and knowledge from past projects. o Create and maintain detailed architecture diagrams, technical specifications, and guidelines for cross-functional teams. 7. Continuous Improvement: o Regularly assess and refine infrastructure performance and effectiveness, driving continuous improvement. o Monitor infrastructure metrics, identify trends, and recommend improvements based on operational data. o Promote the adoption of automation and DevOps practices to improve system efficiency and reduce manual efforts. ________________________________________ Key Performance Indicators (KPIs): 1. Solution Delivery: o Timeliness of Solution Delivery: Percentage of infrastructure solutions delivered on schedule as per project timelines. o Project Completion Rate: Percentage of infrastructure-related projects completed successfully without major delays or budget overruns. 2. Quality of Solutions: o Solution Efficiency: Measure the performance, scalability, and reliability of delivered infrastructure solutions (e.g., system uptime, resource utilization). o Adherence to Best Practices: Percentage of infrastructure solutions that adhere to internal standards, industry best practices, and security policies. 3. Issue Resolution and Tactical Problem Solving: o Complex Issue Resolution: Average time taken to resolve high-priority, complex technical issues across infrastructure layers. o Incident Response Effectiveness: Percentage of infrastructure incidents resolved within predefined Service Level Agreements (SLAs). 4. Collaboration with IT Groups: o Cross-Team Collaboration Success: Measure the effectiveness of collaboration with various IT groups (e.g., network, security, development, operations) to deliver successful infrastructure solutions. o Stakeholder Feedback: Regular feedback from IT teams on the clarity of communication, alignment of solutions, and overall technical support. 5. Innovation and Infrastructure Enhancement: o Innovation Index: Number of new technologies, tools, or approaches introduced to improve infrastructure performance or resolve technical challenges. o Internal IT Project Impact: Measure the success of internal IT projects aimed at infrastructure enhancement (e.g., system upgrades, cloud migrations, optimization initiatives). 6. Documentation and Knowledge Sharing: o Documentation Completeness: Percentage of delivered solutions with up-to-date and thorough technical documentation (e.g., architecture diagrams, operational manuals). o Knowledge Sharing Frequency: Number of knowledge-sharing sessions, workshops, or presentations conducted to improve team and organizational knowledge. 7. Operational Efficiency and Cost Optimization: o Cost Reduction through Optimization: Measure cost savings achieved through infrastructure optimizations (e.g., resource consolidation, cloud cost reductions, performance tuning). o System Uptime/Availability: Percentage of system uptime and availability post-deployment and during ongoing operations.