Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

These Duties Will Include

• Understanding the use of the tools that we deploy to help our users collaborate
• Understanding why we have selected these tools to be the current standard
• Perform advanced troubleshooting of products supported with the aid of technical documents published by vendor and other industry professionals
• Be the last point of escalation for matters of enforcing IT policy
• Support customers by escalating their incidents to vendors in the event of a product break
• Analyze trends and patterns of issues among users to identify systematic problems
• Write user support and technical documentation for user and helpdesk consumption to assist in use of the products you support
  
  

Basic Qualifications

• 3 years minimum experience administrating:
• Microsoft Teams – meeting policies, app policies, team membership, team policies
• Microsoft SharePoint – SharePoint policies, retention policies, access permissions
• Microsoft OneDrive – Basic troubleshooting and sync troubleshooting
• Experience with cross tenant and cross company migrations in pursuit of M&A projects
• 3 years of experience working in an IT engineering position OR bachelor’s degree in MIS, Computer Science, Business Administration with IT Concentration
• Familiarity with ITIL principles and with ticketing systems such as ServiceNow
• Familiarity with AzureAD/EntraID and basic hybrid cloud/on-prem infrastructure
• Familiarity with the principles of Microsoft Exchange
  

Preferred Qualifications

• Microsoft Teams Rooms administration
• Microsoft Intune/Endpoint Manager
• Proficient in PowerShell
• Familiarity with Microsoft Graph and forming Graph API calls
• Familiarity and experience building PowerApps and Power Automate
  
  

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.