Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in India and as such all normal working days must be carried out in India.

Job Description

Join us as an Infrastructure Manager

• We're looking for an Infrastructure Manager to join us in shaping our bank of the future through innovation and technological advancement
• You'll ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• With a broad spectrum of technology at your fingertips, you'll help to put the bank at the forefront of innovation by simplifying our services and creating the best experience possible
• We're offering this role at vice president level
  
  
  

What you'll do

As an Infrastructure Manager, you’ll be delivering a robust production management service for relevant infrastructure platforms. You’ll be maintaining the platforms’ operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.

Day-to-day, you’ll be:

• Leading some of the wider technology and people-focused team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps
• Encouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders a delivered and support customer outcomes
• Planning and executing work within the platform and making sure that feature development requests from cross platform initiatives are responded to on time
• Articulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the teams to understand and focus on customer outcomes
• Collaborating, communicating, and influencing stakeholders at all levels across the organisation and externally, driving better collaborative working practices by looking at the end to end flow across services and customer journeys
  
  
  

The skills you'll need

Innovation and customer experience sit at the heart of this role, so we’re looking for someone with knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment. You’ll need at least 15+ years of experience in infrastructure setup and deliveries including five years of leadership experience in complex infrastructure management.

You'll also demonstrate:

• Strong experience in managing server and database infrastructure ensuring all systems are running smoothly and efficiently including virtualisation, backup and disaster recovery for digital applications
• Proven experience in managing Cloud services, including migration, deployment and management of cloud based infrastructure
• The ability to develop and manage the infrastructure budget, ensuring that the costs are controlled and aligned with organisational financial goals
• Leadership skills to manage multiple infrastructure and DevOps teams to deliver changes for cross functional release trains
• Excellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management level
• Good collaboration and stakeholder management skills