Company Overview:

Manhattan Associates develops the most complete suite of supply chain software solutions, from planning to distribution management, that have been rated among the best in the industry by top analysts including AMR, ARC and Gartner. Our advanced software solutions help customers successfully manage accelerating and fluctuating market demands, and master the increasing complexity and volatility of their local and global supply chains, thus creating sustainable competitive advantages that impact their bottom-line revenues.

Manhattan continues to deliver on its 35+ year heritage of providing global supply chain excellence to more than 1,200 customers worldwide.

Manhattan India is the center of excellence for Manhattan Associates, Inc., offering exciting career opportunities in the areas of product development, services and support. Over 1250 Plus bright minds in Bangalore, we offer a work environment that is upbeat, fast-paced and challenging.

Position Summary:

We are seeking a seasoned IT Infrastructure Architect to lead the design, deployment, optimization, and governance of enterprise IT infrastructure and cloud environments. The ideal candidate will possess deep expertise across data center operations, cloud architecture (AWS, Azure, GCP), cybersecurity, network and system design, and IT governance frameworks. This role demands strong leadership, project management acumen, and the ability to align technology with business objectives.

Key Responsibilities:

• Architecture & Infrastructure Design
• Design and maintain scalable, resilient, and secure IT infrastructure solutions (on-premises, hybrid, and multi-cloud).
• Lead cloud migration strategies and architecture across AWS, Azure, and GCP platforms.

Evaluate and improve existing infrastructure for redundancy, performance, cost-efficiency, and uptime.

• Project & Operations Leadership
• Lead end-to-end planning and execution of infrastructure and IT operations projects.

Collaborate with cross-functional teams including development, DevOps, and business leaders to align infrastructure with business goals.

• Manage vendor relationships, SLA performance, and compliance with procurement and governance policies.
• Security & Compliance
• Drive implementation of cybersecurity controls, including endpoint protection (EDR/XDR), firewalls, DLP, ZTNA, and compliance tools (ISO 27001, ISO 20000, HIPAA, PCI).
• Conduct risk assessments and ensure business continuity through BCP/DRP strategies.

Documentation & Knowledge Management

• Prepare and maintain high-level and low-level design documentation (HLD/LLD), SOPs, and runbooks.
• Create and publish knowledge base (KB) articles in platforms like ServiceNow for support teams.

Process Excellence & Automation

• Drive ITSM adoption (Incident, Problem, Change, Availability, Knowledge Management).
• Lead automation and optimization initiatives using tools like Python, Power Automate, Azure DevOps, and Flow.
• Implement proactive monitoring and anomaly detection frameworks for infrastructure health.

Education: Bachelor’s Degree and above

Certifications:

• Microsoft Certified: Azure Solutions Architect Expert
• AWS Certified Solutions Architect
• CISSP® – Certified Information Systems Security Professional
• PMP – Project Management Professional
• CCNP (Collaboration), CCNA
• TIL v3 Foundation

Key Skills & Competencies:

• 15+ years in IT Infrastructure, Datacenter, Networking, and Cloud Architecture
• Proven experience in digital transformation, cloud migration (AWS/Azure), and virtualization
• Strong cybersecurity and compliance domain knowledge
• Excellent leadership, communication, and stakeholder management skills
• Deep experience with CRM, UC, Contact Center, and enterprise productivity platforms

Preferred Attributes:

• Hands-on experience with Infrastructure implementation in infrastructure monitoring
• Ability to engage with CXO-level stakeholders and articulate strategic technology solutions
• Strong vendor and budget management experience
• Experience leading ISO/ITIL-based governance frameworks across global/regional operations