IT Service Analyst – Sheffield – £25 – 28K

An established client of ours in the Technology sector are looking for a Service Analyst to join their internal IT department, on a permanent basis. The successful candidate will Work as part of a team to provides 1st line level technical co-ordination, support, and delivery of first line offerings. This will Incident and Service Request include ticket logging and progress to resolution, issue investigation and first-time fix resolution for unlocks and advice and guidance.

This is an office based role in their Sheffield office.

Roles & Responsibilities:

• Provide technical support and resolution for all incidents reported across the group.
• Ensure all incidents and service requests are resolved within the timescales defined in the SLA.
• Provide service desk communications and notifications for service outages to IT users, liaising with suppliers and colleagues
• Knowledge and experience of Windows Server 2016 upwards, Microsoft365, Active Directory and Azure Active Directory, Microsoft 365 Administration including Intune, Laptop/desktop installation.
• Carry out daily IT support and handover tasks as required
• Be part of a rota to ensuring the Service Desk is covered during core support hours
• Identify and solve common first line level hardware faults and problems
• Escalate faults to third level support, or third-party suppliers as required

Clean driving licence required

This is an excellent opportunity for an enthusiastic and passionate Service Analyst to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration!

If you’d like more information about the role, please contact Jasmine Brady for more information on 07458160158 / email your CV to [email protected]