Black Fox is a certified ISO 9001:2015 and ISO 22301:2019 firm with an array of experience in managing and delivering professional services to public, private, education institutions, and nonprofit organizations across globe. Black Fox has exemplified excellence by receiving the 2021 University of Connecticut’s School of Business Veteran Impact Award, the 2022 Department of Labor’s HIREVet Medallion Gold Award, and the 2023 Small Business Administration Veteran Owned Small Business of the Year Award.

Since its inception, Black Fox has been a recognized leader in the development and implementation of information management and solutions. We depend on a diverse team of talented staff to design, develop, and deploy information solutions for our clients.

Responsibilities

• Communicate effectively with all levels of customers including administrators, staff, students and vendors
• Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples)
• Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
• Installs and configures supported device operating systems
• Performs routine diagnostics and maintenance with multiple operating systems
• Installs and configures applications and other supported software packages
• Tests new releases for supported systems
• Performs network support and troubleshooting duties
• Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
• Troubleshoots hardware and software issues
• Assists teachers with resolving device related problems
• Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
• Coordinates with vendors when necessary
• Participates as team member on small and/or large projects
• Records activities in the work order system
• Updates/Creates internal supported system documentation
  

Education And Experience

• Associates Degree in a related technology area
• Minimum of three (3) years’ experience installing, upgrading, troubleshooting and maintaining device software
• Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications
  

Knowledge Areas

• Ability to perform technical tasks with minimal supervision
• Knowledge of Windows and Apple hardware and software platforms
• Must be able to follow oral and written directions
• Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered
• Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
• Ability to lift 50 pounds and climb a ladder Desired Skills
  
  

Salary

• $40,000.00
  
  

Location

• Towson, Maryland
  
  

Benefits:

• Health Benefits (Medical, Dental, Vision and Hearing)
• Retirement Benefits (401k)
• Paid Time Off (For Qualifying Members)
  
  

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