Job Title: Technology Support Technician (Tier III)

Location: Miami, FL (Hybrid – 3–4 days/week onsite at Miami International Airport)

Schedule: Sunday through Thursday

Job Type: Full-Time | Direct Hire

Overview:

Our client is seeking an experienced Technology Support Technician (Tier III) to join their Technical Support team in Miami, Florida. The ideal candidate will have 5+ years of technical support experience and a strong background in troubleshooting complex systems, working with internal tools, and engaging with third-party vendors. This hybrid role will involve working onsite near the Miami International Airport several days a week, with remote flexibility when appropriate.

Responsibilities:

• Provide Tier III technical support to end users and internal teams.
• Ensure all Service Level Agreements (SLAs) are met with high standards of quality and timeliness.
• Diagnose and resolve advanced issues related to hardware, software, network configurations, and third-party applications.
• Utilize tools such as ZenDesk (or similar ticketing systems) to track, manage, and resolve support tickets.
• Build and execute SQL queries, PowerShell, and Bash scripts to support internal configuration and deployment needs.
• Collaborate with Tier I/II teams to escalate and resolve complex technical incidents.
• Maintain documentation of known issues, troubleshooting guides, and system processes.
• Assist in the onboarding and configuration of new devices, systems, and software tools.
• Participate in on-call support rotations or emergency incident response, if required.

Qualifications:

• Minimum of 5 years of experience in technical support, IT operations, or a related role.
• Strong experience with ZenDesk or comparable support/ticketing systems.
• Proficiency in scripting languages: SQL, PowerShell, and Bash.
• In-depth knowledge of enterprise hardware, software systems, and network troubleshooting.
• Ability to work independently and handle multiple high-priority tasks simultaneously.
• Strong communication skills and a customer-focused mindset.
• Experience working with third-party vendors and managing external support relationships.