About the Company - Join the Metron team today! Be part of a team that creates advanced technology solutions to transform water usage, conservation, and re-use. Our products and services impact public utilities, industrial sectors, residential areas, and commercial buildings. Partner with us to tackle global water challenges with ingenuity and dedication.

About the Role - Our IT Support Specialist will assist the IT team in maintaining our technology infrastructure with a focus on Microsoft 365 support and basic security protocols. This position provides valuable hands-on experience while supporting our organization's technology needs. The role reports to the Head of Information Technology and helps implement technology solutions that align with our business objectives.

Key Responsibilities:

Technical Support

• Provide technical support for end users across the organization
• Troubleshoot hardware, software, and network connectivity issues
• Set up and configure workstations, peripherals, and mobile devices
• Assist with user account management in Microsoft 365

Microsoft 365 Support

• Help users navigate and utilize Microsoft 365 applications effectively
• Assist with basic administration tasks in the Microsoft 365 environment
• Support email configuration, SharePoint access, and Teams setup
• Help create and maintain documentation for Microsoft 365 tools

Security Operations Assistance

• Help implement basic security measures following established protocols
• Assist with security awareness training for end users
• Monitor and report potential security incidents to senior team members
• Support the maintenance of security-related documentation

Network Support

• Assist with basic network troubleshooting and maintenance
• Help monitor network performance and report issues
• Support the installation and configuration of network equipment
• Assist with network documentation and inventory management

Project Support

• Participate in IT projects under the guidance of senior team members
• Help with testing of new technologies and solutions
• Assist with data collection and reporting for technology initiatives
• Support change management and user adoption efforts

Required Skills & Qualifications:

Technical Skills

• Basic understanding of networking concepts and troubleshooting
• Familiarity with Microsoft 365 applications and services
• Knowledge of standard computing systems and common business software applications
• Understanding of basic cybersecurity principles and practices

Personal Attributes

• Strong problem-solving abilities and attention to detail
• Excellent customer service orientation
• Ability to learn new technologies quickly
• Good time management and organizational skills

Communication Skills

• Clear verbal and written communication
• Ability to explain technical concepts to non-technical users
• Good documentation skills
• Collaborative team approach

What We Offer - Metron offers excellent opportunities for growth and development in information technology while contributing to our organization's success through dedicated technology support. Metron offers a competitive compensation package with Medical, Dental, Vision plans, 401(k) with company contribution, and paid time off.

Equal Opportunity Statement - Metron is committed to fostering an inclusive environment where diversity, equity, and inclusion drive innovation. We embrace initiatives that promote employee well-being. We are proud to be an Equal Employment Opportunity and Affirmative Action workplace, prohibiting discrimination and harassment of any kind.

For more information, please visit our Metron website at Water Management Solutions | Metron