Position: – IT Operations Support.

Work Mode: Permanent Full Time - Work From Office

Pay out: $65,000 to 75,000 per year + Super

Location: Melbourne, Glen Waverley 3150

About the Company:

We are V4 Services Group, based in Melbourne. We are one of the fastest growing IT Companies for Home clients in Australia. We provide onsite IT Support to over 1500 postcodes in Australia - Home and Business Customers.

Job Summary:

The IT Operations Support is responsible for overseeing daily IT support operations, ensuring the team delivers exceptional technical support to end-users. This role involves managing the IT support team, implementing efficient support processes, resolving escalated issues, and driving continuous improvement to maintain system and service reliability.

Key Responsibilities:

Team Leadership & Management

• Supervise and lead the IT support team, providing mentorship, training, and performance evaluations.
• Assign tasks and responsibilities to team members based on expertise and workload.
• Foster a positive work environment that encourages collaboration and problem-solving.

Operations & Service Delivery

• Manage the day-to-day operations of the IT support team to ensure timely and effective resolution of technical issues.
• Monitor and report performances.

Technical Support

• Act as an escalation point for complex technical issues.
• Troubleshoot and resolve advanced IT problems related to hardware, software, network, and applications.

Continuous Improvement

• Analyze support trends to identify areas for improvement in processes, tools, and training.
• Stay updated with emerging technologies and recommend upgrades or changes to support systems.
• Drive automation and optimization initiatives to enhance team productivity.

Communication & Collaboration

• Serve as the primary point of contact for internal stakeholders regarding IT support.
• Liaise with vendors and external partners to resolve issues and improve service quality.
• Ensure clear and consistent communication within the team and with other departments.

Requirements:

Education:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5+ years of experience in IT support. (At least 2 years in Australia)

Skills & Competencies:

• Strong technical knowledge in troubleshooting hardware, software, networks, and cloud services.
• Proven leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Outstanding communication and interpersonal skills.

Soft Skills:

• Strong problem-solving skills and analytical thinking.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to work under pressure and prioritize tasks effectively.