Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Computer science
• Network and system administration/administrator
• Computer technology/computer systems technology
  
  

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Willing to relocate
• Help desk
  
  

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Manage incidents
  
  

Supervision

• No supervision responsibility
  
  

Credentials

Certificates, licences, memberships, and courses

• Cisco certified network associate
• CompTIA Security+ Certification
• Network+ Certification
  
  

Experience and specialization

Computer and technology knowledge

• Jira
• iOS
• MAC
• Device drivers
• Networking hardware
• Intranet
• Internet
• Servers
• Security software
• MS Active Directory
• MS Office
• MS Windows
• SharePoint
• TCP/IP
• WordPress
  
  

Additional information

Security and safety

• Criminal record check
  
  

Transportation/travel information

• Public transportation is available
  
  

Work conditions and physical capabilities

• Handling heavy loads
• Attention to detail
• Combination of sitting, standing, walking
  
  

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty
  
  

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits
  
  

Financial benefits

• Registered Retirement Savings Plan (RRSP)
  
  

Long term benefits

• Long-term care insurance
  
  

Other Benefits

• Free parking available
• Learning/training paid by employer
• Parking available