Job Description and Duties This is a 12 month Limited-Term position that may be extended up to 24 months and/or with the possibility of becoming permanent. Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply. Under the general supervision of the Data and Innovation Manager (ITM I) the Information Technology Associate is responsible for the creation, analysis, design, development, testing, implementation, maintenance, and reporting of Data and Geographic Information System (GIS) solutions. This includes creating analytical tools for emergency response data and geographical needs, modifying existing solutions to meet stakeholder requirements, and resolving routine production support issues. The individual is responsible for creating and maintaining solution documentation, database schemas, and standard operating procedures. Assist in the development of dashboards, GIS modeling and analysis, and data visualizations. Contribute to open data research and development activities, as well as perform data modeling and advanced analytics using machine learning and artificial intelligence. The incumbent will implement data management standards and best practices, geospatial and cartographic principles and standards, and the creation and management of metadata in compliance with Federal Geographic Data Committee (FGDC) standards. You will find additional information about the job in the Duty Statement. Working Conditions In Office: This position supports the day-to-day business operations which is handled in the office. This is not considered a hybrid telework position Minimum Requirements You will find the Minimum Requirements in the Class Specification. * INFORMATION TECHNOLOGY ASSOCIATE Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-475668 Position #(s): 163-527-1401-XXX Working Title: Service Desk Technician Classification: INFORMATION TECHNOLOGY ASSOCIATE $4,791.00 - $6,421.00 A $5,266.00 - $7,058.00 B $5,757.00 - $7,716.00 C $6,331.00 - $8,485.00 D # of Positions: 2 Work Location: Sacramento County Telework: In Office Job Type: 12 Month Limited Term - Full Time Department Information The California Governor's Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California. The California Governor's Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees. In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites. More information may be found here: Policy & Administration | California Governor's Office of Emergency Services Department Website: http://www.caloes.ca.gov Special Requirements How to apply: Application Package Requirements To have your application considered for this job opportunity: * List the Job Code (JC) and Position Number for this position in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" section on the State Application, STD. 678. * List your most current employment history first in the "EMPLOYMENT HISTORY" section on the STD. 678. * Provide the "From" and "To" dates with the month, day and year, the "Hours Per Week" that you worked and the Total Worked (Years/Months). You may include overtime hours. * You must complete the "DUTIES PERFORMED" on the State Application (do not note "see attached resume" in this section). Failure to comply and your application is considered incomplete. * SROA and Surplus are encouraged to apply and must submit a copy of their letter.. * Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service. If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency. NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail. A candidate pool may be established for subsequent vacancies. All hires may be subject to a criminal background check. We encourage applicants to apply electronically. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/12/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: California Governor's Office of Emergency Services Recruitment Attn: Human Resources 3650 Schriever Ave Mather, CA 95655 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: California Governor's Office of Emergency Services Human Resources HR Unit - TD 10370 Peter A McCuen Boulevard Mather, CA 95655 Please drop off at HR Window; Second Floor. This excludes holidays and weekends. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is optional. It may be included, but is not required. * Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Question(s). Applications submitted without the SOQ may not be considered. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Benefits Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following: * Free Parking * On-site Gym and Locker room * Electric Carport * Excellent CalPERS state pension plan * 401(k) and 457(b) Plans * Flexible Schedules * Generous paid time off * Health, dental & vision insurance for the employee or the employee's family * Investment in careers development * Located near many local eateries, financial institutions, and the Light Rail Station Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: http://www.caloes.ca.gov Human Resources Contact: Recruitments (916) 845-8321 [email protected] Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 845-8527 [email protected] California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Statement of Qualifications All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager's review. Failure to include an SOQ may disqualify an applicant from consideration. A resume in lieu of the SOQ responses may disqualify an applicant from consideration. A standard or generic SOQ may disqualify an applicant from consideration. Please review the Duty Statement for the IT Service Desk Technician (ITA). The SOQ shall be no more than two pages, double-spaced in 12-point Arial font. Each question must be numbered and the candidate's name must be in upper left hand corner of each page. PLEASE ANSWER THE FOLLOWING: * Describe what educational or work-related experiences you have that most qualifies you for this job? * Describe your experience working as part of a high-volume service desk team? * Describe your experience with Video Wall systems in an Operations Center type environment? For assistance in uploading documents, including the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Upload SOQ to your Application Package Examination Information and Additional Information To obtain list eligibility please click on the link below: Exam Bulletin - Information Technology Associate Exam Bulletin - Information Technology Associate (LEAP) Training and Development (T&D) assignments are temporary assignments to provide an employee training and experience to move to a different occupational field. A T&D assignment is a formal agreement between the employee, the current supervisor, and the new supervisor. The duration of agreements can vary in length but shall not exceed twenty-four (24) months. The duration may also be the length of experience needed to meet the minimum qualifications. Please note they are only available to current California State employees who have permanent status. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.