Direct Walk-In Opportunity for Incident management at TCS Pune on 4th May 2025.

Note: Candidates with relevant experience can directly attend the interview. Please go through the norms below before you attend.

Job Role: Incident management

Work Location: Pune

Experience: 1-7 years

Walk in Drive Date: Sunday 4th May 2025.

Walk in Drive Location: TCS Phase 3, Gate no 1, Tikona Building, S3, Maan road, Sahyadri Park, Plot No. 2 & 3, Phase 3, Rajiv Gandhi Infotech Park, Maan, Hinjawadi, Pune, Maharashtra 411057

Timing: 09:00 AM - 12:00 PM

Candidate to Carry: Updated CV, Photocopy of Aadhaar and EPFO service history, All education /employment documents.

Job Requirement:

• Any full-time graduate (10+2+3).
• Willingness to work in any Shifts.
• Good Communication Skills.
• Mode of Salary credit should be through bank from all the employers (No Cash in hand)
• All educational and employment documents are mandatory to have.

Roles and responsibilities

The Major Incident Management is responsible for managing high-priority incidents from initiation through resolution, ensuring minimal disruption to business operations.

This role coordinates response efforts across technical and business teams, provides timely communication to stakeholders, and leads post-incident reviews to drive continual improvement.

Job Description:

Major Incident Management

• Lead and coordinate the resolution of major incidents (P1/P2) to ensure rapid restoration of services.
• Act as the central point of contact and escalation during critical incidents.
• Facilitate technical bridges and ensure all relevant teams are engaged and aligned.
• Provide timely and clear communication updates to stakeholders, executives, and customers.
• Document incident timelines and actions for audit and post-mortem reviews.
• Drive root cause analysis and ensure corrective and preventive measures are identified and implemented.
• Maintain the Major Incident Management process and ensure adherence to ITIL best practices.
• Work closely with Problem, Change, and Service Management teams to improve overall service stability.

Job Monitoring

• Monitor daily batch jobs and automated system processes using scheduling tools.
• Respond to job failures, delays, or anomalies in real time.
• Perform basic troubleshooting and first-level resolution or escalate to appropriate teams.
• Maintain and follow job monitoring checklists and runbooks.
• Coordinate with application support, infrastructure, and database teams for timely issue resolution.
• Document incidents, actions taken, and provide reports on job performance trends.
• Continuously improve monitoring processes and suggest automation where applicable.
• Ensure adherence to SLAs and report any breaches or risks.

Preferred Skills:

• 1+ years of experience in IT Service Management, with a focus on Incident Management.
• Strong understanding of infrastructure, networks, and application support.
• Excellent communication, leadership, and decision-making skills.
• Ability to work under pressure in a fast-paced, high-stakes environment.
• Experience using ITSM tools like ServiceNow and ITSM tool
• Good analytical and problem-solving skills.
• Ability to work in shifts or 24x7 environments if required

PFB the norms to be followed during the Interview process.

• We will not be responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates.
• Two / four-wheelers can be parked in the parking area.
• Candidates must wait in the lounge.
• Water dispensers are available.
• Rest rooms are located near the wash area of the cafeteria.

"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately.

*** Kindly share this information with your friends and bring them along with you ****