Job Summary

Job Description

WHAT IS THE OPPORTUNITY?

Do you thrive in a dynamic, highly collaborative and fast paced environment? Do you have a solution-oriented mindset and enjoy finding creative responses to complex business challenges?

In this role you will be the lead subject matter expert of the audit and control measures for the Incentive Compensation Delivery programs ensuring adherence to compensation standards and guidelines, mitigation of risk and verifying conformity to regulatory standards. You will investigate and resolve inquiries and disputes raised by sales professionals related to compensation processing outcomes

WHAT WILL YOU DO?

• Develop a deep knowledge of Compensation Programs and Operational Guidelines and provide expert advice and guidance on complex case process execution to identify, implement, and sustain processes that uphold data integrity, promote efficiency, and mitigate risk
• Perform sale verification on complex deals to ensure adherence of Program and Regulatory guidelines and uphold accurate delivery of compensation.
• Investigate and respond to inquiries from the sales force and business partners within established service delivery standards
• Raise and track issues and conflicts which compromise advisor experience, compensation delivery accuracy, operational delivery targets and Service Level Agreements (SLAs); escalate to management where required
• Apply adjustments to previously processed compensation transactions when processing errors are uncovered while completing audits or investigations
• Provide subject matter expertise and consultative support to business and technical partners on initiatives and ad hoc requests as needed
• Champion continuous improvement by recommending procedural and operational enhancements
• Support manager in elevating team performance by actively sharing learnings and best practices
  
  

WHAT DO YOU NEED TO SUCCEED?

• Ability to operate efficiently within a framework of deadlines, task priorities and adjustments to work schedules, to meet business targets
• Desire to build exceptional client experiences, and is passionate to help partners & advisors meet their needs and resolve their concerns
• Demonstrated time management, organizational and problem-solving skills
• Excellent Microsoft Office skills (Outlook, Excel, Word etc)
• Excellent written and verbal communication skills in English
• Minimum 5 years accounting or payroll experience
  
  

NICE TO HAVE

• University degree or equivalent
• Experience with RBC Systems such as Broadridge/BTS, Content Manager, DocuNet, OnDemand, IRPCM, Client 360, RMS, IRIS, PDA History, Sales Platform, Oracle, RFT, ATF.
• Experience in an operations environment
• Excellent written and verbal communication skills in French
  
  

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
  
  

Job Skills

Compensation Management, Critical Thinking, Customer Service, Data Gathering Analysis, Decision Making, Detail-Oriented, Long Term Planning, Operational Delivery, Time Management, Workforce Analytics

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

HUMAN RESOURCES & BMCC

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-14

Application Deadline:

2025-05-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com