Job Description

TCS is here to make a difference through technology. Leading the way in innovation for over 55 years, we build greater futures for businesses. The Inbound Customer Service Representative will have the following responsibilities:

• Handle inbound calls and email services inquiries on queries such as:

1) Process & status of Estimate or Supplement

2) Payment Status - Rental, Tow, Property Damage

3) Payment Issuance

4) Analyzing Payments - Void and Reissue requests

5) Status of Estimates, send copy, advise assignment submission instructions

6) Supplement or Estimate stuck in process

7) Status of Deductible

8) Status on Rental

9) Advise status on Tow

10) Advise status on Total Loss

11) Supplements not Approved, advice on supplement process

Candidate should have the following skills & Background:

* 1+ years of Call Center experience

* High School Diploma

* Experience using Microsoft products

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