Inbound Calling Executive The Inbound Calling Executive is responsible for handling incoming customer inquiries, providing information about products or services, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach to effectively address concerns and improve customer satisfaction. Key Responsibilities: 1. Customer Query Handling & Support Answer incoming calls and respond to customer inquiries professionally. Provide detailed information about products, services, pricing, and policies. Assist customers with order placements, billing inquiries, and service requests. 2. Issue Resolution & Customer Satisfaction Identify customer problems and provide appropriate solutions. Escalate complex issues to the relevant departments and ensure timely resolution. Maintain a polite and professional tone to enhance the customer experience. 3. Data Entry & Call Documentation Accurately record customer interactions, issues, and resolutions in the CRM system. Update customer details and preferences for future reference. Generate reports on call volumes, resolutions, and customer feedback. 4. Compliance & Quality Standards Follow company guidelines, scripts, and best practices for customer interactions. Ensure compliance with company policies and data protection regulations. Maintain high-quality service standards to improve customer satisfaction scores. Qualifications: Bachelor's degree in any field (preferred). Experience 1-3 years of experience in inbound calling, customer service, or a similar role. Skills Required: Excellent verbal communication and active listening skills. Strong problem-solving and conflict-resolution abilities. Customer-focused mindset with a positive and empathetic approach. Ability to handle high call volumes efficiently. Proficiency in CRM software and Microsoft Office Suite. Multitasking ability and attention to detail.