Description

The Implementation Specialist will leverage project management skills, technical expertise, industry knowledge, and business acumen to collaborate with key stakeholders and deliver comprehensive start-up solutions for our customers across imaging and biomedical programs. This role plays a crucial part in ensuring a seamless transition from project inception to field operations.

Requirements

Essential Functions and Job Duties:

• Support stakeholders to ensure the successful implementation and transition of new or expanding accounts into field operations.
• Collaborate closely with internal teams and external partners to maintain data accuracy and enable effective service delivery within Salesforce.
• Provide regular, detailed status updates to stakeholders regarding project progress and milestones.
• Identify and coordinate necessary resources to complete implementation tasks with timeliness and precision.
• Offer actionable insights and strategic recommendations for continuous process improvements.
• Facilitate clear communication by outlining the implementation delivery plan and ensuring all parties are informed and aligned.
  
  

Role Competencies

• Strong proficiency with Salesforce or similar CRM platforms.
• Exceptional organizational, analytical, and problem-solving skills.
• Ability to manage multiple projects and priorities in a dynamic environment.
• Excellent verbal and written communication skills.
• Project Management certification (e.g., PMP, CAPM) is a plus.
• Experience with healthcare technology solutions, biomedical equipment, or imaging systems is highly desirable.
• Proficiency in data reporting tools and project management software.
• Proficiency in Microsoft Office Suite, including strong skills in Excel
  
  

Cultural Fit

Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.

Education Or Relevant Experience

• Education: Bachelor’s degree in business, healthcare management, information technology, or related field (or equivalent experience).
• Experience: 2+ years of experience in implementation, project management, or a related field, preferably in healthcare, imaging, or biomedical industries.
  
  

Minimum Physical Expectations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.

• Physical activity that requires often bending, stooping, reaching, climbing, kneeling, and/or twisting.
• Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs.
• Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs.
• Physical activity that requires keyboarding, sitting, phone work and filing.
  
  

Travel Requirements

• Travel may be required up to 50% of the time, or more, for extended periods depending on customer needs.
• Physical activity that requires travel, and flexibility of schedule.
  
  

Work Environment Expectations

• Physical activity that sometimes requires exposure to loud noises that do not require ear plugs.
• Physical activity that often requires exposure to machinery.
• Physical activity that sometimes requires exposure to hazardous materials (MSDS available).
  
  

Team members must meet all customer-specific credentialing requirements prior to onsite visits. This may include proof of vaccinations (e.g., flu, COVID-19, MMR, TB), completion of training modules, and other health or safety documentation, in accordance with vendor credentialing organizations used by many large health systems.

Benefits And Perks

We live out our mission, People Matter, through the care and benefits we provide our team.

Health, Vision, Dental & More: Competitive insurance coverage including - medical, dental, and vision coverage.

Paid Time Off: Full-time team members start at 19 days of PTO and receive “people matter” days for volunteering in your community.

Profit Sharing: Bonuses based on meeting company profitability goals.

Investment Plan/Budgeting: Investment planning with a variety of options for deferrals and a generous company match. And financial planning tools and training.

Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.

Paid Parental Leave: Up to three weeks of paid parental leave following a qualified Family and Medical Leave Act (FMLA) qualified and approved leave.

Environment: Casual dress, BBQs, holiday parties, book clubs, lunch-and-learns, and many more community-driven opportunities to bond as a team and grow as an individual.

Block Imaging Parts & Service is an Equal Opportunity Employer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.