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Title: Implementation Professionals
Location: Berkeley Heights, NJ / Omaha, NE (5 Days Onsite)
Job Type: Contract/W2
Job Description:
Pivotal role within the Client Conversions and Implementations
Collaborating with clients to manage conversion and startup projects.
Involved throughout the entire project lifecycle, participating in Discovery, Data Spec Review, Software Development, System Configuration, Testing, Project Management, and Implementation.
Planning, coordinating, and managing all activities within their assigned functional workstream areas, ensuring successful onboarding of new clients.
Key Responsibilities:
Project Management: Overseeing all aspects of assigned workstreams from start to finish, developing project plans, consulting with clients on solutions, managing key deliverables, and reporting on issues, risks, and status.
Customization and Integration: Setting up and customizing various products and services selected by the client to ensure a seamless end-to-end integration.
Custom Development: Ensuring that custom development is delivered as required for the client.
Issue Resolution: Driving the resolution of issues through problem-solving, resource identification, and escalation.
Additional Skills:
Client Management: Effectively managing client expectations and delivering client-ready communications.
Decision Making: Making information-based decisions.
Multi-tasking: Handling multiple tasks in a fast-paced environment.
Project Management: Managing many concurrent project deliverables, keeping clients and internal partners on task.
Motivation: Enthusiasm to motivate others and commitment to being part of the team, supporting others to ensure the wider team's success.
Basic Qualifications:
Excellent written and verbal communication skills.
Ability to effectively conduct meetings and presentations.
Strong project management skills to keep deliverables on track.
Excellent time management and organizational skills.
Commitment to teamwork and supporting others.
Enthusiasm and motivation to drive team success.
Strong problem-solving skills and a motivated self-learner.
Adaptability and ability to prioritize tasks with a sense of urgency.
Ability to mitigate risks to project delivery.
Preferred Qualifications:
Experience in a client-facing role.
Understanding of the Credit Card Issuing Industry and associated products.
Experience with converting to new processing platforms.
Previous conversion experience.
Knowledge of platforms and products/services.
Relevant credit card processing experience.
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