ShiftMed is the leading and fastest-growing nursing jobs platform in the U.S. with a mission to revolutionize the nurse staffing business. We leverage our technology to empower healthcare professionals to take control of their schedules. Our app enables them to connect directly with facilities to find the best opportunities that fit their needs while earning approximately 20% higher than the industry average.

We are seeking a highly polished and results driven Implementation Manager to lead and coordinate client onboarding and deployment of our ShiftMed products with our partners. As an individual contributor reporting to the EVP, Acute Partnerships, you will serve as the critical liaison between clients and internal teams, ensuring seamless implementation of services and driving project success from kickoff through post-go-live support.

This role requires a strong background in healthcare implementation and project management, exceptional communication skills, and a proven ability to manage multiple complex projects while delivering superior client service.

Who we are:

• Our Mission is to easily and efficiently connect health systems and healthcare providers with an authentic community of qualified, empowered healthcare professionals to ensure favorable patient outcomes.

In the news:

• Featured on NBC's Today Show
• Recognized on Inc. 5000 fastest growing company list and Deloitte Technology Fast 500™
• ShiftMed has been featured in media outlets such as, USA Today, Yahoo! News, Huffington Post’s Thrive Global, Fortune, Nasdaq TradeTalks, Skilled Nursing News, Modern Healthcare, Becker’s Hospital Review and Home Health Care News

ShiftMed Setting a New Standard:

• 450,000+ (and counting!) w2 credentialed workers
• Over 12,000,000 hours of care delivered
• 178 markets across 34 states nationwide (and growing!)
• $150 Million 2024 Year to Date cost savings for our clients
• Exclusive Uber Health Partnership, breaking the transportation barrier for healthcare professionals

Responsibilities:

• Lead the end-to-end implementation process for new client accounts and service expansions.
• Develop and manage project plans, timelines, milestones, and deliverables in collaboration with internal teams and external stakeholders.
• Serve as the primary point of contact for clients during implementation, ensuring clear communication, alignment on goals, and timely resolution of issues.
• Guide and influence internal and external timelines to align with client readiness and strategic priorities.
• Provide white glove customer service, ensuring a professional, polished experience for all client interactions.
• Collaborate cross functionally with sales, product and operations teams to ensure seamless execution.
• Identify and mitigate risks proactively, maintaining focus on client satisfaction and project success.
• Prepare and present project updates, status reports and post-implementation reviews to stakeholders and executive leadership.
• Ensure effective and thorough onboarding of HCP’s.
• Respond to portal technology requests, inquiries, and concerns promptly and graciously, with a client-centered mentality and appropriate discretion, as needed.
• Demonstrate meticulous accuracy and the highest caliber of work.

Required Qualifications:

• 5+ years of project management experience in healthcare or health tech implementation roles.
• Proven ability to manage complex projects with multiple stakeholders under tight deadlines.
• High level of polish and professionalism in written, verbal, and client facing communication.
• Strong customer service orientation with a passion for delivering exceptional experiences.
• Ability to influence and guide both internal teams and external partners on timelines and project expectations.
• Bachelor’s degree in business, Healthcare Administration, or equivalent.
• Experience in a clinical setting is strongly preferred.
• Excellent problem solving, critical thinking, and organizational skills required.
• Familiarity with labor and employment laws is preferred.

What you’ll love:

• Competitive salary
• Comprehensive health insurance offerings
• Generous PTO
• 401(k) with company match – up to 3% and eligibility is 1-year of service and 1,000 hours worked
• Company- sponsored life insurance and short-term disability
• Company provided laptop
• Tremendous growth opportunities to be with a thriving young company disrupting the Healthtech space
• 100% remote work flexibility

When you join our company, you’re not just accepting a job. You are making a career move.

ShiftMed is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of employment visa at this time.