TRANSACTION BANKING GROUP

CASH MANAGEMENT SERVICES- COMMERCIAL BANK SEGMENT

JOB MANDATE

The position is responsible for planning, leading, managing, and implementing Cash Management Solutions for customers, ensuring solutions are delivered professionally, efficiently and in a coordinated manner, whether onsite or remotely, in order to encourage utilization and subsequently, the inflow of transactional business and revenues.

It is also accountable in the handling and processing of customer and product document, ensures security, and validates all received customer and products documents that were endorsed for implementation by the Business Development Team. The position entails mastery and understanding of product implementation checklists.

KEY JOB RESPONSIBILITIES

A. Financial

Ensure alignment of team focus and goals with the agreed revenue targets for new deals for the assigned market segment.

1. Ensures timely revenue realization based on agreed parameters.

B. Implementation and Project Management

1. Ensure the efficient and timely delivery and deployment of Cash Management solutions within defined standards and turnaround to customers.
2. Implement and monitor CMS products and solutions.
3. Liaise and coordinate with internal units of the Bank (i.e. Business Development Team, Solutions Team, Product Management, Enrollment, Cash Hub, Operations, NSRD, TPD, BBG-IS, branches etc.) to deliver client requirements.
4. Identify problems, potential delays, and elevate to the handling Business Development Manager, the Enrollment and Implementation Head and as necessary, the stakeholder partner (IBG Relationship Manager/ Account Officer or BBG Branch/ Marketing Officer) for proper coordination and resolution.
5. Review and manage the implementation progress directly with customers and other stakeholders.
6. Regularly updates in a complete and timely manner the deal implementation progress of assigned products and services in the official platform CMS Productivity Tool.
7. Provide continuous feedback through interaction with customers on product features and functionalities to enhance product marketability.
8. Actively participate in User Acceptance Tests (UAT), Product Verification Tests (PVT) and Pilot Tests as needed.
9. Identify additional business acquisition opportunities and re-engineering suggestions for CMS relationships at an appropriate level through regular customer contact while ensuring continued high levels of customer satisfaction.
10. Suggest and implement improvements to current processes and support team initiatives.

C. Administrative and Reportorial Requirements

1. Conduct product implementation process updates to the team, initiatives/improvements and product refresher courses as necessary.
2. Accomplish and timely submit client Voice of Customer (VOC) sign-off sheet and call report to the Enrollment and Implementation Head after a client visit.
3. Abide by the Bank’s policies on the usage of Employee Self-service, leave availment, and ensure submission of timesheet and leave forms in a timely manner.
4. Perform other related functions that may be assigned from time to time.
5. Highly observe the Bank Secrecy Law and other BSP rulings on the Bank-Client relationship.

KEY QUALIFICATIONS

Bachelor’s Degree

Knowledgeable on Cash Management Service Products and Services, Platforms, and Systems

With at least two years' experience in product implementation preferably Cash Management/Bank products and solutions