Stryker’s care.ai solution is a leading provider of innovative artificial intelligence solutions for the healthcare industry. We create AI-driven systems that enhance patient care, improve operational efficiency, and streamline processes for our clients. The Implementation Engineering Manager is the technical enablement leader working with internal teams to build capacity in support and enablement of the care.ai platform for enterprise healthcare customers.

What you will do:

• Plan, install, configure, test, and validate care.ai solutions; this includes supporting implementation activities to collaborate on design of workflows, configuring the care.ai platform, installing system software, and performing end-to-end system testing
• Collaborate with engineering, sales, client success, and client delivery teams to ensure that the product truth is grounded in technical excellence, continuously identifying opportunities to help meet/exceed scale, performance, security, reliability, and operational efficiency goals for our customers
• Serve as technical SME to lead customer integrations. Provide ongoing deployment and support activities to the customer from pre-sales through implementation
• Create test plans, troubleshoot customer environments, and optimize the performance of the care.ai system in varied network environments
• Serve as a technical expert for customers during and post-deployment, addressing configuration updates, performance tuning, and troubleshooting complex issues
• Act as a liaison between customers and internal development teams, ensuring continuous improvement and alignment with customer needs
• Observe security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.
• Protect the security of medical or sensitive records to preserve their confidentiality
  
  

What you need:

Required:

• B.S. in Computer Science or related field
• 6+ years of relevant experience in a customer-facing technical services or support role including physical & cloud hosted network environments
• Demonstrated experience in systems integration, technical architecture design, deployment, and end-to-end testing.
• Experience with wired and wireless networking fundamentals including TCP/IP networking concepts, routers, and network load balancers
• Prior experience troubleshooting, diagnosing and resolving complex system issues for external customers
• Understanding of security principles, protection of sensitive data, medical records, and compliance standards (HIPAA)
  
  

Preferred:

• Experience working with healthcare technology solutions and familiarity with healthcare environments, workflows, and standards.
• Demonstrated experience supporting and troubleshooting real-time audio/video streaming solutions
• Industry certifications related to cloud platforms, system integration, security, or similar relevant fields.
• Experience in customer-facing technical roles, demonstrating customer relationship management skills.
• Demonstrated experience in virtual nursing and/or patient monitoring systems
  
  

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.