Become Implementation Engineer (m/f/d) at Retarus.

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS, as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.

What we offer

• Mobile working and flexible working time
• Collaborative, diverse company culture and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business & cross-site collaboration
• Modern, dog-friendly offices with nice amenities
• Company-paid health insurance, public transportation, lunch vouchers and further benefits

What you'll do

• Planning, coordination, and implementation of customer projects in the area of service setup (e.g. Fax, Email, SMS, SCI, ICS, IDP, etc.) in close cooperation with team members
• Process-compliant (e.g. ISAE 3402) configuration and activation of services, including end-to-end testing and handover to the customer
• Project coordination in collaboration with the customer
• Close interaction and knowledge exchange with related departments and colleagues to optimize performance, service levels, and share best practices
• Management of internal and external project communication
• Validation of customer requirements and the implemented technical solution within the project scope
• Close cooperation with project management

What you'll need

• Completed education or studies with an IT or technical background, or a comparable qualification
• At least 3 years of professional experience in a technical environment with direct customer interaction
• Strong communication skills, a high degree of customer orientation, and the ability to work collaboratively across teams
• Analytical thinking, a precise and quality-focused working style, and a proactive approach to problem solving
• Very good command of English (spoken and written)
• Willingness to travel occasionally for on-site customer assignments

Desirable qualifications (a plus, but not mandatory):

• Additional background in communications technologies and services
• Experience with LAN/WAN support and troubleshooting, including protocols and technologies such as TCP/IP, HTTP, FTP, VoIP, Palo Alto firewalls, proxies, Notes, and general network configuration
• Knowledge of additional languages such as German, Italian, or French

What you can expect

At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.

Very important

Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Apply via our online application portal – it’s easy and doesn’t take long. Our colleague Alissa Selman is happy to field any questions you may have: [email protected]

We’re looking forward to getting to know you!