About Us:

At Finout, we've developed a powerful SaaS tool to help companies better understand and manage their cloud service costs. We're proud to have global customers like Wiz, The New York Times, Lyft, AppsFlyer, ARMIS, and many (many) more. Our company is rapidly growing while maintaining a young and fun vibe!

Position Overview:

We are building out a brand new implementation engineering team to ensure our customers are onboarded to the application quickly and comprehensively. You will play a critical part in ensuring the seamless onboarding of our customers onto our platform post-contract signature. This role is ideal for a technically adept individual with strong problem-solving skills, a customer-first mindset, and a passion for delivering exceptional implementation experiences.

This is a unique opportunity to join a quickly accelerating startup in a hot space and make an outsized impact to the trajectory of the company.

We offer a competitive on-target earnings range of $150,000 - $180,000.

This role is perfect for someone excited to build processes, take ownership of customer success, and contribute to the growth of a fast-paced SaaS company.

Responsibilities:

Customer Onboarding:

• Lead and manage the end-to-end customer onboarding process, including initial discovery, configuration, testing, and go-live.
• Collaborate with customers to understand their technical requirements, business goals, and workflows, ensuring the platform is configured to meet their needs.
  
  

Platform Integration:

• Assist customers in integrating their systems with our SaaS platform via APIs, Cloud Storage, and other data exchange methods.
• Troubleshoot and resolve technical issues during the integration process.
  
  

Solution Design:

• Customize workflows, data mappings, and system configurations to align with customers’ FinOps processes and objectives.
• Provide guidance on best practices to optimize platform usage.
  
  

Project Management:

• Act as the primary technical point of contact during the onboarding phase, ensuring timelines, milestones, and deliverables are met.
• Proactively communicate progress, risks, and issues to internal stakeholders and customers.
  
  

Customer Support and Training:

• Conduct training sessions and provide documentation to empower customers to use the platform effectively.
• Offer post-implementation support to ensure a smooth transition to ongoing account management.
  
  

Feedback Loop:

• Collect and analyze customer feedback to identify common challenges and potential improvements to the onboarding process.
• Partner with Product and Engineering teams to influence platform enhancements and feature development.
  
  

Requirements:

• 2-3 years experience in a technical implementation or customer-facing role, ideally within a SaaS environment.
• Comfort with AWS, GCP, and Azure administration.
• Strong understanding of APIs, data structures, and integration workflows (e.g., REST, JSON, XML).
• Familiarity with FinOps principles is a plus.
• Excellent project management and organizational skills, with the ability to manage multiple implementations concurrently.
• Strong problem-solving abilities and a proactive approach to addressing customer needs.
• Exceptional communication and interpersonal skills, capable of translating technical concepts to non-technical audiences.
• Experience building and leading customer onboarding in a hyper-growth startup a plus
  
  

What We Offer:

Besides an amazing opportunity to learn & grow professionally alongside a team of rockstars, Finout is excited to offer a variety of benefits for our employees in NYC, including:

• Private Health Insurance (including medical, dental, vision and life insurance)
• 401K Plan
• Hybrid working model - 3 days per week in office (midtown Manhattan)
• Unlimited PTO!