Job Overview:

As a Technical Implementation Specialist, you will be part of our highly competent Middle East, Africa, and Turkey Implementation team. The main goal is to ensure successful implementations and positive customer experiences.

Responsibilities and Duties:

• Responsible for the whole Implementation process, from planning through installation, go-live, and handover to the support department.
• Analyse and troubleshoot technical problems and participate in risk assessments before and during the delivery of the projects.
• Assist in providing technical direction and support to Application and Testing teams.
• Develop and maintain implementation best practices, document procedures, standards, and configuration settings.
• Provide technical contact to customers during the implementation phase and own the customer experience to ensure successful delivery and installation.
• Participate in a 24/7 on-call support program.

Minimum Required Skill:

• A minimum of 1-3 years’ experience from a technical role on a server-side level, e.g., implementation of software solutions, 2nd or 3rd line support, or similar roles.
• Bachelor’s or master’s degree in computer science/ engineering or equivalent education/ experience.
• Experience with Oracle programming languages (PL/SQL developer) or other database systems.
• Knowledge and experience of Microsoft Server Operating Systems.
• Experience working in production environments against SLAs.
• Demonstrated acumen for understanding applications, network environments, and Web technologies.

Qualifications:

• CCNA, MSSA
• Common security technologies and practices.
• Storage Platforms technologies (RAID, SAN, NAS, tape libraries).
• High availability technologies (i.e. based on OS, Veritas, Oracle).
• Experience with business intelligence applications such as Crystal Reports, and Oracle BI.
• Previous experience in a hospital environment and radiological workflow, including technical skills in Radiology Information systems (RIS) and Picture Archiving Communication Systems (PACS) are desirable.
• Virtualization technologies VMware / Hyper-V.
• Knowledge of DICOM and HL7 technologies.