LightEdge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you!
LightEdge’s Service Delivery Engineer will provide courteous and professional deployment of LightEdge services while working directly with customers on complex projects. Work typically includes the configuration and troubleshooting of complex network, security, and hosted services and the development of supporting documentation.
Responsibilities
Provide remote service delivery support and administration
May provide on-site datacenter equipment installation
Work directly with LightEdge Solutions clients to determine project requirements
Identify, correct, and advise on incidents related to client services
Accept escalated service requests and incidents from team peers
Effectively communicate project status to Project Managers and client
Creation of environment design based on sales solution proposal
Deployment of network, systems, software, and security to fulfill customer contracts
Complete all design documentation, including equipment configuration, quickly and completely following a project completion
Ensure project documents are complete, current, and stored appropriately
Development of Statement of Works to capture project scope on complex customer engagements
Update existing deployment guides in coordination with subject matter experts
Provide quality assurance review for service delivery team peers before service release
Contribute toward collaborative sessions during interdepartmental discussions
Continuous service delivery innovation and improvement
Minimum 40 hours/week required
Other duties as assigned
Requirements
Associate degree in Information Technology, a related discipline, relevant certifications, or an equivalent combination of education and work experience
5+ years and a strong understanding in one or more of the following areas of expertise:
Networking – routers, switches, etc.
Security – hardware & software firewalls, load balancers, etc.
Virtualization – VMware (preferred), HyperV, Kubernetes, etc.