Liine is a fast-growing software startup based in downtown Raleigh, NC. Our AI-powered marketing analytics and lead management platform helps specialty healthcare practices convert more new patient inquiries into appointments, and agencies optimize using better data. With over $5M in ARR, a 5-star Glassdoor rating, and 100+ 5-star customer reviews we are well on our way to making Liine a core component of every healthcare marketer's technology stack.

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Job Overview

This role is at the forefront of Liine’s post-sale operations. The core responsibility is to drive the implementation of Liine’s software – ensuring our AI is capturing all data needed to power complex ad optimization and workflow. The Implementation Coordinator position requires a rare mix of strategic thinking, marketing tech knowledge, excellent communication, and surgical execution.

Unlike similar teams at other companies, Liine’s implementation organization is a key revenue driver. Reporting directly to the Director of Customer Operations, this role will contribute to the systems and processes that fuel Liine’s ability to scale.

Responsibilities

• Drive the implementation of Liine’s software, ensuring we capture all data required to run Liine's platform
• Work with customers and their 3rd party vendors on implementation requirements such as Google Ads, Facebook/Meta Ads, GTM, phone system and other website integrations
• Design workflows that simplify and improve customers' patient acquisition process
• Work with the Customer Success and Sales teams to make sure the setup of the account addresses the need states of the customer
• Document and update customer setups inside of Salesforce
• Educate customers on how Liine's technical components work together
• Monitor recent implementations and advise support on post go-live adjustments

Qualifications

Experience: 1.5 to 5 years of experience in paid media, digital marketing, marketing tech, project management, consulting, implementation, technical support, customer success, technical account management or technical sales