Purpose of the position

The Implementation Consultant II reports to the Team Lead of Implementation Services

Position in the organization

You will help our customers implement our product by knowing the capabilities and limitations of the ECI Software Solutions in order to deliver the best possible implementation for our customers. In addition, you will be responsible for training and knowledge sharing with your colleagues.

Areas of responsibility

• Successfully implement and provide ongoing consulting for customers utilizing an ECI software solution, creating an exceptional customer experience. Understanding the customers process
• Be the primary representative and go-to resource for new customers implementing the ECI software solution.
• Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements.
• Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.
• Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:
• Requirements gathering through existing process reviews
• Systems design and fit-gap analysis
• System configuration and setup
• Engineer solutions based on complicated customer business requirements
• New process design and definition
• Pre-implementation system testing
• Concept validation and user acceptance testing
• Data migration and data formatting recommendations
• Go-live implementation tasks and post-go-live consulting
• Consulting recap/activity reporting
• Ensure timely and accurate project and time administration"
• Identify and manage potential issues and escalations in coordination with the team lead or project manager.
• Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Awareness of the budget and the solution ECI sold to the customer. Pro-active regarding the budget
  
  

Job Requirements

• Bachelor’s Degree or Master’s Degree in Business, Accounting, Supply Chain, Information Systems, or equivalent
• HBO (Higher Vocational Education) degree, preferably in technical business administration or business informativs
• 3 – 5 years experience
• Software implementation or consultation experience