Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec™ streamlines operations, optimizes facility management, and simplifies program and membership management.

Since 2009, Amilia has been on a mission to revolutionize how communities connect and participate in activities. By combining cutting-edge technology with deep industry expertise, the software empowers organizations to manage registrations, memberships, facilities, and finances more efficiently while enhancing community engagement.

Over 1,500 organizations across 6,600 locations in North America rely on Amilia to serve 4.5 million participants and process $750M in transactions annually.

Caring is at the core of Amilia’s culture: for customers, tailored products, and colleagues alike. Driven by an entrepreneurial spirit and a passion for innovation, this mindset shapes everything we do.

What you can expect:

In this role, you’ll guide new clients through a smooth and impactful onboarding experience, ensuring they feel confident and ready to succeed. For some customers, you’ll take the lead—analyzing business processes, designing personalized onboarding plans, and delivering engaging onsite and virtual training sessions.

For larger-scale implementations, you’ll collaborate with our Project Management team and fellow Implementation Consultants, working together to create a seamless, efficient rollout. Your mission? Drive client satisfaction and make their transition effortless, ensuring they get the most out of Amilia from day one!

You will be responsible for:

• Act as the primary point of contact for new clients during onboarding, providing email, phone support and on site when required
• Build and execute implementation training plans, including process adjustments and tailored system configuration.
• Advise on best practices to ensure a smooth go-live and facilitate change management by promoting user adoption and managing resistance risks.
• Coordinate data migration between clients and internal teams, including data manipulation (usually in Excel).
• Track project progress and health within RocketLane and provide project status updates to the Professional Services team and Customer Success Managers (CSMs).
• Manage project plans, milestones, stakeholder mapping, and all project-related communications.
• Conduct virtual and on-site training sessions for clients, ensuring timely account activation and proper handoffs to the Customer Support and CSM teams.
• Assist in developing the Amilia e-Learning program and implementing client-facing reporting templates.
• Apply continuous improvement methodologies to enhance implementation processes.
• Ensure high client satisfaction at go-live, identifying opportunities for product improvement and collaborating with CSM, Sales, and Product teams.

What we want from you:

• Bachelor’s degree or Project Management certification/degree.
• 2+ years of experience in a training, SaaS software implementation, business analyst, or similar role.
• Proven track record of independently building and managing project or implementation plans.
• Strong organizational and time management skills.
• Experience in the e-commerce industry and familiarity with SaaS software.
• Fluent in English (verbal and written), with excellent communication skills for meeting and webinar facilitation.
• Demonstrated ability to collaborate and build strong relationships with customers.
• Proven experience engaging with cross-functional teams (Sales, CSM, Product Management).
• Experience in the Parks & Recreation industry or with implementing Parks & Recreation software is a strong asset.

What you will get from us:

• A competitive salary with generous vacation and sick days.
• A comprehensive benefits package tailored to your territory.
• Opportunities for professional growth, including workshops, trainings and conferences.
• Company-wide and team bonding activities to connect with peers throughout the year.
• Up to 3 months abroad per year (*conditions apply).
• A $750 wellness allowance annually.

Amilia is committed to the principle of equal employment opportunity and encourages applications from women, members of visible minorities and ethnic groups, Indigenous Peoples, persons with disabilities, or any other status protected by the laws or regulations of the Province of Quebec. Amilia is committed to providing a work environment free of discrimination and harassment. Amilia's strength lies in the sum of the ideas and innovations shared by its diverse and inclusive teams.