"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant, Automotive and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse. The Professional Services Department provides customers with a wide variety of services including the configuration of new software, consulting and customer training. The primary role is the successful delivery of orders and projects enabling customers to use our Software Solutions to successfully run their day-to-day business. Activities include business discovery and requirements gathering, training and implementation/configuration of our products. As a Subject Matter Expert (SME), you may be required to take part in sales process assisting with demonstrations and attending Trade Shows. You will work closely with other departments such as The Project Office, Provisioning, Support, Research and Development and Finance. Key Responsibilities: * Business requirements analysis (business process review), document results for implementation planning. * Requirements gathering, evaluate customer needs and formulate solutions (within current software capabilities) to meet cost and timelines of the project. * Where gap in functionality exist, and are discovered during the implementation, perform analysis and Identify alternate solutions using standard functionality. * Where customizations, enhancements are required assist R&D in scoping the requirements. Provide workarounds to maintain pace of implementation. * Advise customers on the business processes and best practices related to our products. * Analyse customer problems and needs and proactively proposes solutions. * Train users on application functionality and new processes. * Implement data conversion and testing strategies. * Manage individual implementation plans and report task and project status to management * Ensure tracking of issues, change requests and risk on assigned projects. Own timely escalation of issues/changes to project management. * Keep informed of new product versions. * Complete assigned tasks in a timely manner. * Provide feedback to appropriate departments for improvement in product design and service quality. * Efficiently manage communications with client, local and remote project teams. * Act as an SME to other departments providing advices, guidance and assistance when directed. * Other duties as assigned commensurate with the post. Skills, Knowledge and Experience: Essential * Computer Science, Information Systems or Business Management degree or relevant experience. * Previous and demonstrable experience in successfully delivering complex ERP/Shop Management Systems. * Previous and demonstrable experience in requirements gathering, configuration, installation and training. * Business industry knowledge - experience of one or more Distribution Markets in which Kerridge Commercial Systems operates. * A working knowledge of Databases SQL, Oracle. * Familiarity with common operating systems e.g. Windows, Linux and applications such as Microsoft Office and Microsoft Project). * Excellent communication skills including skills in socialising ideas, influencing, facilitation and training. * Excellent customer service and customer facing skills to work alongside customers on and off site. * Ability to work under pressure with limited time, direction and guidance to complete tasks in a timely and accurate manner. * Project a professional image at all times. * Be adaptable and work as an effective member of a team. * Be organized and manage workload efficiently in particular submitting consultancy documentation, timesheets, site visits, completing project check lists, obtaining customer sign off for consultancy work undertaken. * Work conscientiously and use own initiative. * Ability and willingness to travel domestically and internationally. Desirable * Knowledge of the Tire & Service Industry * Working knowledge of accounting * Exposure to standard project methodology and implementation activities. Special Conditions This role requires some travel domestically and periodically, internationally. Company Info Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse. This KCS Sales team member will be part of the overall North American sales team, the position will work across the K8 & Navigator and SmartDistributor product lines. Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. Health and Safety The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work. Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes. #LI-Hybrid