The Identity and Access Management Analyst is a key member of the Global Security & Risk team, responsible for the support of the Identity and Access Management (IAM) platform and the Privileged Access Management (PAM) platform. This role will focus on the systems associated with general and privileged access, analysis and maintenance of directory attributes, and day-to-day business support of both IAM platforms. To effectively manage the enterprise IAM and PAM platforms, this Analyst will be involved with research and day-to-day operational support, which includes the ServiceNow ticketing system. This role requires a high level of collaboration with Asurion end users in both platforms and the IAM team.

Essential Duties & Responsibilities:

• Assist in day-to-day operational requests and requirements related to the IAM platform.
• Use problem solving skills with urgency to address major outages and emergency incidents.
• Provide access certification artifacts and documentation as requested.
• Update and manage day-to-day ServiceNow incidents and requests within service level agreement.
• Act as a point of contact (using Asurion communication platforms such as email and messaging) for IAM and PAM issues or concerns.
• Communicate compliance requirements related to role questions and additions.
• Diligently report issues or concerns when discovered.
• Perform other related duties as assigned.

Education, experience, and skills desired:

• 1-year practical experience or education and certifications.
• Background in security or in information technology.
• Strong analytical and problem-solving skills are necessary.
• Competence in Microsoft Office products.
• Excellent communication (oral, written, presentation), interpersonal, and consultative skills in English are required.
• Ability to operate effectively in a fast-paced environment.
• Experience in meeting deadlines and adapting to frequent changes.
• Work schedule flexibility.

Asurion is a global technology solutions company. Every day, we enhance our customers’ lives by helping them protect, connect, and enjoy their tech. As the global leader of connected life services, we provide over 300 million consumers around the world with simple, helpful advice to get the most from their technology, support to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. Asurion’s more than 19,000 employees are focused on solving customer’s problems – operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. We do all this as we live by our core values: we act with integrity, we are one team, we deliver service excellence, and we drive results.