Title: Identity & Access Management Administrator Location: Las Vegas, NV Job Type: Full-Time, Exempt About the Role: Identity and Access Management (IAM) Administrator 1 is responsible for managing and supporting Curaleaf's IAM systems to ensure secure and efficient access to resources. This role involves implementing IAM policies, managing user authentications, identities, and maintaining compliance with security standards. The IAM Administrator works closely with IT, security, and business teams to manage access rights, troubleshoot issues, and enhance IAM solutions. What You'll Do: * Documenting incidents, problems, and requests in the company ticketing system. * Installation, configuration, and support of the hardware and software supported in the environment. * Consistently follow up with users to insure proper function after issue resolution. * Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc. * Install and/or configure peripherals such as printers, keyboards/mice, etc. * Resolve basic network issues such as wireless connections. * Diagnose, troubleshoot, and repair basic issues with VOIP phone system which requires some knowledge of TCP/IP networking. * Quickly acclimate with the company's ERP system and provide basic support for users. * Identifying problems in the environment and driving then to resolution. From making sure the workplace environment is clean to identifying recurring failures and notifying the appropriate product owner. * Maintaining a clean work environment, answering Service Desk calls, and greeting team members with a smile. * Provide phone and remote troubleshooting support to team members in all our locations. * Support the latest Microsoft and Apple operating systems (Windows 11 and Mac OS X) and Office for Windows and Mac. * Other technical tasks as assigned What You'll Bring: * 3+ years of IT Service Desk support experience or Identity & Access Management Administrator * Possess basic ITIL knowledge & certification. * Working knowledge of TCP/IP networking/configuration, DHCP, DNS, etc. * Working knowledge of Windows 11 management and configuration. * VOIP experience is a plus. * Experience in supporting audio and video conferences over Teams for individuals and in conference rooms. * Knowledge of Office 365 administration and Microsoft Entra. * Must be malleable and quick to adjust to a fast paced environment. * Must be at least 21 years of age. Subject to background check per state cannabis regulations