PURPOSE/OBJECTIVE: This Identity Access Management Analyst role at Eastern Bank supports the IAM program. Responsibilities include maintaining the Sailpoint IdentityNow (IDN) platform, automating provisioning and deprovisioning processes by documenting key roles and applications with business units, supporting user lifecycle management, and providing technical support for IAM issues. MAJOR RESPONSIBILITIES: * Responsible for user life cycle management, creation of workflows and customization of Sailpoint IdentityNow workflows, forms, rules, provisioning, certifications, and onboarding and maintenance of applications. This includes documenting technical designs and customization in the Bank's internal wiki. * Perform functional and technical requirements gathering and analysis for an enterprise wide IAM program. Drive the program strategy through tactical execution of tactical IAM projects. * Provide support and troubleshooting for the SailPoint IdentityNow platform including platform connectors and integrations, managing ticket queues and requests as necessary to meet SLA's. * Work with vendor product support to open, troubleshoot, and resolve product issues as required. * Design and document key IAM performance metrics, provide summary analysis of metrics from all Technology areas. * Act as liaison to Enterprise Risk Management / Information Security and external examiners as required. * Attend relevant technical training and conferences to further develop technical skills and remain current on IAM market trends, tools, methodologies, and best practices. PROBLEM SOLVING & DECISION MAKING: * Must synthesize multiple data points across various business and technical domains. * Must be analytical, well-organized, and self-directed. * Makes recommendations to the manager on complex, multifaceted decisions. * Independently drives and coordinates solutions to complex matters. * Must be capable of self-teaching and developing integrating new and emerging technologies REQUIREMENTS: Education and Experience * BS in Management Information Systems, Computer Information Systems, Information Technology, Computer Science, or Information Security or equivalent combination of training and experience * Strongly prefer experience in cyber security operations and integration/implementation consulting Skills/Knowledge: * Minimum 1 year of experience in implementing enterprise Identity Management and security solutions (Preferably SailPoint Identity Security Cloud or IIQ) * Minimum 1 year experience customizing and developing SailPoint connectors and integrations * Background and experience in software development and system integration strongly preferred. * Working knowledge of scripting languages including but not limited to Javascript, TypeScript and Powershell as well as understanding of Webservice APIs. (SOAP/Rest) and structured data manipulation (JSON/JSONPath) * Ability to work as a team and ensure appropriate visibility, communication, and governance across key business units and stakeholders including interfacing with other IT team members as required. * Analytical skill set and insight for troubleshooting application issues via error messages, log reviews, and anecdotal details provided. * Familiarity with Role-Based and Attribute-Based Access Control (RBAC & ABAC). * Proficient understanding of Unix and Windows operating systems internals, forensics analysis processes, and enterprise security controls. * Basic experience working with commonly used enterprise technologies: Active Directory, LDAP, Entra/Azure, ServiceNow and SaaS applications. * Basic experience working with automation toolkits and low-code/no-code applications such as Power Automate, ServiceNow. Working Conditions Physical Demands: While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs. Work Environment Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.