Job Title: Hybrid Customer Service Representative

Responsibilities

• Execute customer-vehicle relocation service orders and all supporting business operations.
• Provide customer order management/execution via the input and linking of orders.
• Maintain prompt communication via email and telephone with internal staff, Independent Contractors (ICs), and pickup/delivery contacts.
• Track and maintain vehicle orders and services by accurately inputting data into an internal CRM – Microsoft Dynamics 365.
• Ensure operational efficiency by managing assigned records and maintaining communication with all involved parties.
  
  

Essential Skills

• 6+ months of data entry and customer service experience.
• Comfortability operating in a fast-paced environment.
• Experience using CRMs and Excel Spreadsheets for tracking data.
• Proficiency in typing 35+ WPM.
• Must have own equipment (NO iPad, Chromebook, Tablet).
• Must have a working Webcam, Windows 10 or greater, working speakers, printer, scanner, memory 8 GB or higher, hard drive 250 GB or greater.
  
  

Work Environment

This position operates on a hybrid schedule, requiring 2 days onsite in Gainesville, VA (Tuesday and Wednesday) and 3 days remote. The work hours are Monday to Friday, 9:00 AM – 6:00 PM.

Pay and Benefits

The pay range for this position is $17.00 - $18.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a hybrid position in Gainesville,VA.

Application Deadline

This position is anticipated to close on May 20, 2025.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.