Position Title: HR Operations Manager

Location: Kuala Lumpur

Industry: Shared Services

Job Overview:

We are seeking a dynamic HR Operations Manager to lead and oversee the delivery of HR services. In this role, you will ensure the consistent execution of HR processes in compliance with internal policies and relevant country-specific employment laws. You will manage a team committed to providing timely, high-quality support to stakeholders, while continuously identifying opportunities to enhance service efficiency and operational performance. This is a key leadership position for someone passionate about driving service excellence and continuous improvement in a fast-paced, customer-oriented environment.

Key Responsibilities:

• Ensure timely, accurate delivery of HR services that meet SLAs, comply with relevant country-specific employment laws, and adhere to internal policies.
• Drive operational excellence by identifying opportunities to optimize resources, automate workflows, and streamline HR processes.
• Collaborate with stakeholders to understand business needs and deliver responsive, customer-focused HR solutions.
• Monitor performance metrics, troubleshoot data or process issues, and implement corrective actions to maintain service standards.
• Lead knowledge management initiatives by capturing best practices and promoting continuous learning within the team.
• Mentor and guide Team Leads to build a high-performing, empowered HR support team.
• Support senior leadership with ad-hoc projects and provide subject matter expertise when needed.
• Build and maintain strong stakeholder relationships through regular service reviews and issue resolution.
• Participate in cross-functional initiatives and offer backup support to ensure seamless service continuity.
• Partner with the department head on workforce planning, talent development, and recruitment to support long-term operational success.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Minimum 8 years of experience in HR operations or shared services, with at least 4 years in a managerial capacity.
• Excellent interpersonal and communication skills (written and verbal).
• Strong analytical and problem-solving abilities.
• Proficient in SAP and/or Workday.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Team-oriented with leadership qualities.
• Customer-focused mindset with a continuous improvement approach.
• High level of integrity, confidentiality, and professionalism.