ROCCO FORTE HOTELS

THE CARLTON

Milano

HUMAN RESOURCES MANAGER

Main Purpose:

The purpose of the HR Manager is ensuring that the Company People strategy is embedded in the property, being a trusted partner to the leadership team and actively contributing to the hotel success.

Reports to: Area Director of HR, Northern Italy and in dotted line to the General Manager.

Main duties and responsibilities:

• In charge of day to day HR operations

• Foster a workplace culture that inspires and engages our People, where everyone feel valued

• Shape a positive employee experience through all the employee life cycle

• Embed a performance management approach by ensuring that managers and all team member have smart objectives, receive regular feedback and continuously develop competencies

• Work with the Management to develop and act people-oriented and engaging activities (e.g. Team Building, Staff Parties);

• Support the HODs in analyzing the results of the Engagement Survey and in planning action plans;

• Cooperate with the Personnel Administrator to ensure that hr administration practices are compliant with national law and aligned to Company culture;

• Support the leadership team in managing workplace conflicts in a positive and proactive way;

• Manage disciplinary processes in cooperation with Area HR Director

• Support the Regional Recruitment Team in the entire hiring process, including interviewing and overviewing the HODs’ required actions;

• Work together with the Regional Recruitment Manager in organizing school visits, Company meetings and in attending local Career and Job Fairs;

• Engage and partner with HODs to identify learning opportunities and needs and report them to the L&D Manager;

• Manage the newcomers onboarding process, delivering the Induction program;

• Support the L&D Manager in organizing trainings, managing every logistical need;

• Provide advice on personal development plans and contribute to introduce systems that identify employees with high potential, develop career paths for succession planning and self-development;

• Organise H&S training and monitor certificates compliance and expiring dates.

What we offer:

• Permanent contract according to C.C.N.L. Settore Turismo.

• Learning & Development activities and career opportunities.

• Opportunity to stay in our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spas.

• Free access to an everyday discount/benefit marketplace;

• Staff celebrations.

Competencies required:

• Managing Team Performance: Sets high standards for oneself, provides guidance to Management, suggest development and corrective actions in order to support the achievement consistently high levels of service.

• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.

• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.

• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.

• Service excellence: acts as Company Ambassador, delivering its style and its culture to every stakeholder in order to be successful.

• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the Company culture.

Other requirements:

• Previous experience in Human Resources in the same role; hospitality area is preferred;

• English knowledge at Advanced level;

• Bachelor’s degree in Human Resources or equivalent;

• Strong computer literacy including knowledge of Microsoft Office;

• Self-motivated with high-performance standards and strong emphasis on quality of work;

• Proven organizational skills with the ability to plan, prioritize, and meet deadlines in a dynamic environment;

• Solid work ethic, characterized by integrity, reliability, accountability and respect for others;

• Evidence of self-development through readings, participation to workshops, professional courses.

Workplace: The Carlton, Via Senato 5, 20121 – Milano.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).