Job Title: Cognitive HR Delivery Lead

Location: Bangalore/Mumbai

Experience Required: 16 to 20 Years

Language Requirement: English (Fluent)

Reports To: HRO – Global Delivery Lead

About Latinum:

Latinum is seeking a seasoned and visionary Cognitive HR Delivery Lead for one of its esteemed clients. This role is ideal for a dynamic leader with extensive experience in managing large-scale global HR operations and driving strategic transformation initiatives. The successful candidate will be responsible for overseeing HR service delivery, implementing next-gen cognitive solutions, and steering the business towards improved performance and employee experience.

Key Responsibilities:

• Lead comprehensive HR operations including Talent Acquisition, Talent Management, Talent Development, Payroll, Compensation, and Performance Administration.
• Drive the execution of HR operational strategy and ensure high-quality service delivery across multiple geographies.
• Provide strong leadership and governance to shared services programs, ensuring business outcomes, compliance, process excellence, and customer satisfaction.
• Manage 3–5 client accounts across global regions, ensuring P&L accountability (Revenue & Margin).
• Champion the transformation journey for clients by introducing cognitive operations through Robotics, Analytics, AI, and Agentic AI.
• Collaborate cross-functionally to deliver business process improvements that simplify operations, reduce costs, and elevate the employee experience.
• Oversee staffing programs to ensure timely onboarding, training, and availability of the right skill sets.
• Utilize critical thinking and problem-solving skills to drive continuous improvement and resolve delivery challenges effectively.
• Maintain strong client relationships, supporting pre-sales activities, transitions, and long-term growth.

Required Skills & Experience:

Domain Expertise:

• Proven experience in global HR BPS delivery and transformation, with exposure to industries such as Manufacturing, CPG, FMCG, Retail, and Energy & Resources.

Technology Skills:

• Proficiency in Microsoft 365 suite
• Expertise in global HCM tools (Workday, SAP SuccessFactors, or Oracle HCM)
• Familiarity with ERP systems and automation platforms

Leadership & Client Management:

• Strong interpersonal, communication, and presentation skills
• Demonstrated ability to lead and manage diverse global teams
• Strategic thinking and risk management capabilities

Desirable:

• Experience in HR Tech implementation or program management
• In-depth knowledge of pre-sales and transition methodologies
• Strong analytical, creative problem-solving, and time management skills

Key Success Metrics:

• Delivery of efficient, accurate, and scalable HR shared services to global clients
• Achievement of strategic and visionary business goals for clients
• Smooth implementation of cognitive automation tools and practices
• High client satisfaction and account growth through trusted partnerships

Why Join?

This is a unique opportunity to shape the future of HR delivery in a fast-evolving digital landscape, with exposure to global clients and transformative technologies. Join a forward-thinking team committed to innovation, excellence, and impact.