Function: HR Systems

• Maintains accurate team member data in the HR database based on official documents (government records, forms), status change forms, and other official sources of team member information.
• Coordinates with different departments/accounts in ensuring that team member data is kept updated at all times through regular reports, notifications, and as needed, calibration.
• Maintains employee records and ensures that information is consistent with the HR database and other HR tools (pre-employment requirements, status change forms, performance appraisal forms, etc).
• Prepares reports using team member information from HR database as needed.
• Attends to employment verification and data requests from both internal and external parties (other employers, banks, etc).

Function: Payroll

• Submits and validates new hire bank forms to partner banks within the timeline. Monitors the releasing of ATM Cards.
• Prepares payslip distribution every payroll cut off. Ensures accurate sorting of payslips and distribution to their respective OMs/ PCs. Ensures release of request Payslip and BIR 2316 forms
• (Active/Resigned) based on the prescribed guidelines.
• Assists Payroll Officer and coordinates with HR Business Partners for the list of final pay. Processes
• Final pay computations and request for cheque payments. Closely coordinates with Finance to facilitate release of last pay within specified guidelines and monitors the process via the Final Pay tracker.
• Handles validation and audit of Avaya transactions vs. payroll templates.
• Assists in validation of time and labor transactions, exceptions, and issues.

Function: Benefits (Government-mandated)

• Ensures that all government reports are submitted on or before the specified due dates (i.e. SSS, Pag-Ibig, Philhealth, BIR). Ensures that the company is updated and is in full compliance with government-mandated remittances. Ensures that all new team members are reported to SSS, Philhealth and Pag-Ibig offices.
• Makes sure that all government contributions payments are posted under the name of each TIP member for the utilization of each benefit and effecting the corresponding deductions on payroll.
• Processes requests for Certificate of Contribution (Government contributions) for team members.
• Ensures the accurate encoding of employee data in official documents. Cross-checks employee data with existing database/records.
• Processes SSS and Pag-ibig benefit claims (Sickness, maternity, loan, etc.) and ensures proper documentation and reporting/posting. Safekeeps all loan checks.
• Maintains close coordination of account officers in SSS, Pag-ibig, and Philhealth for any updates on benefit and employee updates.

Function: Benefits (Company-granted)

• Prepares and submits list of enrollment, upgrade and deletion of team member every payroll cut off to
• HMO. Assists in the consolidation of new dependent during policy renewal. Monitors release and receipt of HMO cards.
• Coordinates with the broker for HMO & Insurance concerns of team members and ensures immediate feedback.
• Monitors and ensure HMO deduction of team members per payroll cut off.
• Coordinates HMO reimbursements/claims of team members with HMO.
• Facilitates payment requisition on premium payments with Finance Department.

Function: Travel

• Handles all visa processing requirements and documentation for all non-executive team members.
• Coordinates US visa application for team members who applied via Priority Interview Program (PIP).
• Handles Alient Employment Permits and Working Visa of expatriates. Prepares required documentation for submission and closely coordinates with immigration lawyer in ensuring timely release of permit and visa.
• Prepares requests for payment for all travel-related expenses.

Function: HR Helpdesk

• Provides quality customer service to all team members through voice, email, chat, and face-to-face interactions by addressing and/ or facilitating concerns, queries, issues, complaints and / or requests.
• Initiates call backs and return calls as deemed necessary.
• Processes and analyzes data and prepares useful and accurate reports.
• Escalates interactions to the correct party/ies, if issues, concerns, or queries are beyond one’s jurisdiction and/or scope of knowledge.
• Utilizes HR Ticketing System for logging of all issues/concerns.
• Monitors one’s own performance against established metrics, and ensures its attainment. Solicits
• feedback from fellow HR Helpdesk and supporting manager on how to improve current performance.

Required skills + qualities (technical):

• Bachelor’s Degree in any field.
• One (1) to two (2) years Compensation and Benefits or other HR experience. Work experience preferably within the call center, customer service, or any labor-intensive industry (i.e. manufacturing).
• General / basic knowledge of other Human Resources principles and concepts (i.e. Recruitment, Compensation & Benefits). Working knowledge of government regulations that impact compensation, benefits and salary management. Proficiency with MS Office applications (i.e. MS Word, Excel).
• Previous experience in HRIS platforms like Oracle and SAP is a plus.
• Multi-tasking skills. Excellent oral and written communication skills. Fluency in the English language.
• Adaptive to changing work schedules and working hours. Great Customer orientation.
• Problem-Solving, Decision-Making, and Analytical skills. With strong mathematical skills (for HR Systems role).

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.