City, State:

Walnut Creek, California

Starting Wage: $23/hour

The purpose of a HOUSEKEEPING SUPERVISOR is to direct housekeeping staff to ensure all rooms and public areas meet established cleanliness and quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Leads, trains and supervises room attendants and inspectors to ensure all rooms and public areas meet established cleanliness and quality standards.
• Provides open communications, training, coach and counsel and provides performance feedback to ensure maximum efficiency.
• Monitors the condition of all housekeeping equipment for proper maintenance, cleaning and repair to protect assets and ensure maximum efficiency and a safe work environment.
• Assesses inventory, assigns, inspects and verifies and reports status of rooms/suites.
• Ensures stock rooms and carts are maintained with proper supplies.
• Record data concerning work assignments, personal actions and prepare periodic reports.
• May inspect rooms as occupancy and staffing needs fluctuate.
• Provides support to Executive Housekeeper in the delivery of incentives and programs that promote positive associate relations.
• Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.
  
  

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

REQUIRED COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work

• Looks for ways to improve and promote quality.
• Applies feedback to improve performance.
• Work is accurate, thorough, and neat.
• Provides the best possible service to clients and customers.
  
  

Associate demonstrates acceptable PRODUCTIVITY standards

• Produces adequate volume of work efficiently in a specific time.
• Meets or exceed productivity standards.
• Assists staff in achieving their personal productivity expectations.
  
  

Associate demonstrates SAFETY AND SECURITY measures

• Observes, adheres to safety and security procedures, promoting a safe work environment.
• Provides proper safety and security training to staff.
• Practices and enforces proper safety techniques.
  
  

Associate demonstrates INITIATIVE

• Seeks out new assignments and assumes additional duties when necessary.
• Undertakes self-development activities.
• Asks for and offers help when needed.
• Includes appropriate people in decision-making.
  
  

Associate demonstrates effective TEAMWORK

• Balances team and individual responsibilities.
• Contributes to building a positive team spirit.
• Demonstrates the ability to cooperate, work and communicate with coworkers, supervisors, and managers.
• Works effectively with other departments to accomplish goals.
  
  

Associate Demonstrates Effective CUSTOMER SERVICE SKILLS

• Manages difficult or emotional customer situations.
• Demonstrates the desire and ability to provide high quality service to both internal and external customers.
  
  

Associate demonstrates effective SUPERVISING skills

• Makes self available to staff to answer questions and provide direction.
• Continually works to improve supervisory skills.
• Delegates work assignments and follows up to ensure completion.
• Develops staff so that successful customer service scores are achieved.
  
  

Associate demonstrates clear and effective ORAL / WRITTEN COMMUNICATION

• Able to communicate effectively with staff and other departments.
• Practices attentive and active listening with all employees.
• Able to read and interpret written information
  
  

Associate demonstrates ACCOUNTABILITY for their job performance

• Performs work with little or no supervision; works independently.
• Takes responsibility for own actions.
• Follows instructions and responds to management direction.
  
  

QUALIFICATIONS AND REQUIREMENTS:

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education/Experience

A high school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATH ABILITY

Ability to interpret and perform basic math functions.

Computer Skills

Ability to interpret and perform basic computer and POS system functions.

CERTIFICATES AND LICENSES

N/A

Supervisor Responsibilities

Supervise housekeeping staff, including room attendants, laundry attendants, public area attendants and inspectors.

WORK ENVIRONMENT:

The work environment normally entails the following:

• Indoor work environment
• Exposed to cleaning chemicals throughout the day
• Minimal to moderate noise levels consistent with hotel environment
  
  

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observes and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to:

• Stand more than 2/3 of the time
• Walk more than 2/3 of the time
• Sit less than 1/3 of the time
• Stoop, kneel, crouch, or crawl less than 1/3 of the time
• Talk or hear more than 2/3 of the time
• Lift up to 50 pounds
• Push / pull up to 50 pounds.
  
  

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.