Job Tittle - Hotel Banquet Manager

Job Location - Charleston, SC

Client Summary -

We provides hotel owners a management platform with vendor-partners supporting operations with unparalleled expertise allowing to identify and implement initiatives to improve bottom line performance.

Job Overview -

The Banquet Manager is responsible for ensuring the efficient operation of the Banquet Department with a focus on cost control and exceptional guest service. The BM oversees all aspects of a banquet or event, including set-up, serving, and cleanup. The BM oversees hiring, training, coaching, disciplining, and reviewing banquet staff. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Duties & Functions

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with the company's standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

• Always comply with the company's standards and regulations to encourage safe and efficient hotel operations.

• Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR & First Aid.

• Prepare schedules and wage progress reports for all Banquet employees.

• Prepare payroll for the Banquet, The Placery, Pour Tap room department.

• Assist as necessary in the setup, service, and breakdown of banquet functions.

• Coordinate all banquet related food and beverage requirements with the appropriate department(s).

• Keep the kitchen informed of accurate counts for plating and buffets.

• Recruit, hire, train and evaluate all Banquet personnel with the assistance of the Food & Beverage Director.

• Review menu/service with Catering/ Conference Manager and Culinary teams.

• Maintain up to date details on banquet functions and communicate to supervisors/captains.

• Responsible for ongoing training of captains/hourly employees to maintain standards of service and guest service scores.

• Respond to guests’ requests as needed.

• Prepare banquet checks, obtain guest signatures, and inform client of payment procedures at the completion of all assigned functions.

• Order all materials and equipment that require ordering or need to be replaced.

• Requisition liquor, etc. for banquet bars.

• Responsible for safety, sanitation, and cleanliness of service areas.

• Responsible for loss prevention programs among service employees.

• Attend Weekly Food & Beverage BEO and other hotel leadership meetings to ensure proper communication between departments.

• Participate in required M.O.D. coverage as scheduled.

• Conduct menu classes as necessary to develop staff.

• Review Banquet Staff’s hours worked for payroll compilation and submitted to accounting on a timely basis.

• Supervise the work of Banquet Captains/supervisors and observe the performance of hourly service personnel.

• Assist Catering/ CS Manager with special promotions or changes.

• Responsible for control and maintenance of all service equipment. Write service requests as necessary.

• Cross train as necessary as a manager/supervisor in other F&B Outlets

• Assist audio/visual company, as necessary.

• Be familiar with the operation of the P.O.S. system.

• Correct hazards and notify the General Manager.

• Submit order of all supplies (candles, note pads, pens, uniforms) to General Manager or Director of F&B for approval and maintain inventory levels.

• Handle items for “Lost and Found” according to the standards.

• Other duties as requested by General Manager.

Ideal Candidate -

· High School diploma or equivalent required; previous experience required.

· Demonstrate creativity and knowledge of food and beverage desired.

· Must have a valid driver’s license for the applicable state.

· Leadership skills

· Must be proficient in general computer knowledge especially Microsoft Office

· Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills

Thankyou