Benefits:

• 401(k)
• Health insurance
• Paid time off 
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development

We offer:

• $80,000 - $130,000 annual compensation (negotiable)
• Paid training and orientation
• Paid elective training courses available through our QPath Career Pathways Program
• Mileage reimbursement
• Mentorship
• Spot bonuses - based on performance
• Bonus referral program
• Open door policy - come to us with your questions and concerns 
• Making a difference in the lives of those dealing with medical illnesses and age-related complications

Company Overview

At Qualicare, we provide compassionate home care and home health services to clients across the Boston suburbs. Our mission is to improve the quality of life for those dealing with medical conditions and age-related challenges, while giving peace of mind to their families. We are a growing team of professionals dedicated to excellence in client care.

We serve those in need in the following locations in Massachusetts (MA): Acton, Allston, Arlington, Auburndale, Bedford, Belmont, Boston, Brighton, Brookline, Cambridge, Carlisle, Chestnut Hill, Concord, Dedham, Dover, East Walpole, Framingham, Lexington, Lincoln, Maynard, Medfield, Medford, Natick, Needham, Needham Heights, Newton Center, Newton Highlands, Newton Lower Falls, Newton Upper Falls, Newtonville, Norwood, Sherborn, Sharon, Somerville, Sudbury, Waban, Walpole, Waltham, Watertown, Wayland, Wellesley, Wellesley Hills, Weston, West Newton, Westwood, Winchester.

Job Summary

This full-time role combines clinical oversight, care coordination, and staff management. In addition, the role will initially include supporting sales and marketing. As Care Operations Director, you will be responsible for managing a team of caregivers and ensuring that care is delivered with high standards of quality. You will work cross-functionally with healthcare providers, clients, caregivers, and internal staff to ensure a seamless and compassionate care experience across our service territory.

Responsibilities 

Care Coordination & Clinical Responsibilities

• Conduct in-home client assessments and create individualized care plans
• Perform routine supervisory visits
• Monitor and evaluate care quality and caregiver performance
• Consult with physicians and other healthcare providers to coordinate services
• Ensure all care complies with regulatory, professional, and brand standards
• Participate in quality assurance and risk management programs
• Provide health education and client/family counseling

Recruiting & Scheduling Responsibilities

• Oversee caregiver recruitment, onboarding, and training processes
• Conduct interviews and participate in the caregiver selection process
• Ensure adequate staffing coverage and alignment of caregiver-client matches
• Manage ongoing scheduling adjustments to accommodate client needs and staff availability
• Maintain active communication with caregivers regarding schedules, expectations, and feedback
• Monitor attendance and timekeeping to ensure reliability and consistency

Support for Sales & Marketing (during initial months only)

• Support leadership team with local sales and marketing strategy
• Conduct outreach calls or visits per week
• Build referral relationships with physicians, discharge planners, and eldercare professionals
• Identify and pursue new business and partnership opportunities
• Represent the agency at health fairs, expos, and local events
• Track leads and outreach using CRM tools and performance metrics

Qualifications, Requirements & Experience

• Bachelor or Master's Degree in Science or Nursing
• Active RN license in good standing (Massachusetts) (preferred)
• Previous experience in care coordination, employee supervision, and client management (preferred)
• CPR certification
• Strong clinical, organizational, and interpersonal skills
• Experience with recruiting, onboarding, and staff scheduling (preferred)
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Ability to travel across the Greater Boston suburbs
• Reliable vehicle, valid driver’s license, and vehicle insurance
• Negative TB test or chest x-ray
• Access to a mobile phone