Job Title: Highway Operations Manager / Superintendent

General Summary:

The Operations Manager is a senior-level role responsible for overseeing field operations on large-scale infrastructure or highway maintenance projects. Working closely with the Project Manager, this role ensures the timely, budget-conscious, and high-quality completion of work. Responsibilities include managing field personnel and subcontractors, coordinating with client representatives, and upholding safety and performance standards.

Key Responsibilities

Major Functions:

1. Manage all aspects of field operations, including supervision of crew leaders and field staff.
2. Develop work plans and budgets, resolve conflicts, evaluate staff performance, and coordinate subcontractor activities.
3. Ensure projects are completed on schedule, within budget, and to the highest quality standards.
4. Plan maintenance tasks, including required materials, equipment, crew size, and traffic control needs.
5. Schedule work efficiently based on workforce availability and site logistics.
6. Track productivity across project activities, benchmarking against internal and industry standards.
7. Conduct daily communication with supervisors to confirm compliance with specifications and safety practices.
8. Train and guide crews on correct maintenance methods and industry standards.
9. Oversee annual performance reviews and support staff development.
10. Coordinate equipment and material needs, including cost-effective procurement and rentals.
11. Maintain a safe and secure work environment by adhering to all safety procedures.
12. Safely operate assigned company vehicles, including SUVs and pickup trucks (up to ¾-ton).

Minor Functions:

1. Facilitate training and development programs for supervisors and field staff.
2. Maintain assigned vehicles and perform basic upkeep checks.
3. Participate in mandatory training sessions.
4. Exhibit reliability and proactive work ethic.
5. Demonstrate initiative by seeking out tasks and completing work independently.
6. Maintain open communication with the Project Manager and team members.

Physical Requirements & Work Conditions

• Ability to lift 50 lbs repeatedly.
• Capable of climbing structures as needed.
• Must be comfortable working in active traffic zones and varying weather conditions.
• Able to stand for extended periods and operate field equipment.
• Must wear required personal protective equipment at all times.

Qualifications

• Associate’s degree or 5–10 years of advanced highway or infrastructure maintenance experience.
• Experience as a Supervisor, Superintendent, or Project Manager in field operations.
• In-depth knowledge of highway maintenance or related construction/transportation fields.
• Familiarity with project specifications, safety protocols, and field operations standards.
• Excellent organizational, communication, presentation, and negotiation skills.
• Ability to resolve conflicts, lead teams, and manage personnel effectively.
• Commitment to high-level customer service and continuous employee development.
• Strong leadership and independent management skills.
• Clean driving and criminal records, and ability to pass drug testing as required.
• Ability to operate smartphones and job-related applications.
• Flexibility to adapt to changing schedules and work conditions.

Performance Indicators (KPIs)

• Safety & Risk Management: Worker compliance with safety standards; effective handling of workplace incidents.
• Contract Compliance: Asset conditions and proactive management of penalties.
• Operational Excellence: Effective backlog management and resource optimization.
• Staff Development: Completion of performance reviews and staff training.
• Documentation: Timely and accurate submission of work reports and required forms.

Work Requirements

This position may involve varying work schedules, including nights, weekends, and emergency response. Availability for on-call assignments and flexibility based on client and operational needs is essential.