Exciting job opportunity for a Helpdesk Support Specialist to join a Clean Energy Company’s IT Hardware and Infrastructure team at their Des Plaines headquarters. Work in a highly virtualized Microsoft environment with hybrid Active Directory, Azure cloud services, Microsoft 365, and diverse storage solutions. They’re seeking a technically proficient professional with strong customer service skills and a security-first mindset to help maintain our IT infrastructure's smooth operation.
Be part of something meaningful! They are at the forefront of delivering innovative technology solutions for the transition to a low-carbon economy. It’s not just fixing tech issues - you'll be supporting an organization that's working toward solving global energy challenges. You'll grow in a positive work culture that values collaboration while developing your skills across their diverse technology stack. Initially requiring 4-5 days onsite, you'll play an instrumental role in incident support process, handling both simple and complex technical challenges that directly impact their mission of delivering clean energy to the world.
Required Skills & Experience
1-2 years' experience in Windows Systems Engineer or IT Administrator role
Proven experience in Help Desk, Systems Support, or Network Support
Strong understanding of Azure Active Directory, Security Groups, Intune, and Microsoft 365
Proficiency in network management (LAN, WAN, wiring, patch management)
Hands-on experience with hardware including switches, routers, and firewalls
Excellent critical thinking, troubleshooting, and problem-solving abilities
Strong written and verbal communication skills in English
Customer service mindset with proactive approach to support
Desired Skills & Experience
Bachelor's degree in an information technology related field
Experience with SharePoint Online Administration
Knowledge of Azure Cloud Services
Database administration experience
Experience developing and documenting IT processes and procedures
Familiarity with storage technologies and network troubleshooting best practices