Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.
Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required.
Work within the Service Desk team in supporting and delivering all aspect of services
1 st /2 nd line support (capable of root cause analysis)
Remote branch support using Remote Assistance
Active Directory user starter/leaver process
Customer facing, support of internal banking staff, VIPs
Maintenance and support of desktops, laptops, Blackberry's
SLA targets
Ad-hoc project involvement
Ideally with experience of supporting desktop platforms for banking environments
Experience in operational deployments. Desktop, operating system refresh cycle
Service Desk ticket software
Market data products
ITIL, Microsoft certifications advantageous
Maintains industry recognised skills through training or self-study methods
Technical Skills
Supporting Microsoft operating systems, office suite