We're looking for a skilled and driven Help Desk Administrator to join an exciting team!

Location: Worcester, MA

Schedule: Monday to Friday, 8:00 AM – 4:30 PM

Work Type: Onsite

Contract: 3 month with potential for extension

In this role, you will provide technical support across the organization, resolving hardware, software, and connectivity issues. Responsibilities range from end-user support to basic systems administration and hardware installation. The ideal candidate will demonstrate strong technical proficiency, professionalism, and a proactive approach to troubleshooting. Occasional travel to branch locations may be required for hardware installations and system updates.

Key Responsibilities:

• Provide Tier I technical support to internal users, managing phone and IT support ticket requests
• Perform password resets, profile configurations, and basic system troubleshooting
• Resolve hardware, software, and connectivity issues for PCs, printers, and other peripherals
• Manage installations of hardware, including PCs, monitors, phones, and peripherals
• Support boardroom A/V equipment and laptop maintenance
• Supervise vendors working in secure areas
• Ensure timely follow-up on support tickets and issue resolution
• Maintain daily reports and system documentation

If you're an experienced IT professional with a hands-on approach to solving technical issues, we would love to hear from you!