Presidio is seeking a Help Desk Technician for their client in Andover, MA.

Duties and Responsibilities:

• Take End User Support calls, emails and walk-up for both MAC and Windows.
• Software break/fix support
• Hardware support
• New image builds
• Incident manager and ticket update/closure for in-house Customer ITSM platform
• Install, Move, Add, Change support
• Triage and resolution for configuration issues of Operating Systems
• Re-installing software, drivers, and add-ins
• Other IT tech related task to help at that site

Required experience in the following areas:

• Experience in computer configuration & repair.
• Bachelors degree in related field.
• Minimum 3 years’ experience in end-user support.
• 3+ years’ experience with Incident Management and/or IT Ticketing systems.
• Experience using SMS (or equivalent) to manage systems and applications.
• Experience with MS AD.
• Experience with O365, AWS, OKTA/or similar, above basic administration.
• Experience with PowerShell.
• Strong Microsoft Product Suite knowledge.
• Experience with Apple Mac hardware/software.
• Experience with Disk Imaging software.
• Demonstrated superior training, interpersonal, and communications skills.
• Ability to self-manage and prioritize tasks.
• Strong analytical, problem solving, and troubleshooting skills.
• Ability to learn new concepts and technologies quickly.
• Ability to lift PC, servers, and other types of Heavy equipment.
• Strong documentation and reporting skills.
• Associate’s or Bachelor’s Degree preferred.

Duration: 3 + year contract