About the Role

We're looking for an empathetic and technically hands-on IT Manager to lead a small but seasoned Help Desk team across our San Francisco and New York offices. This isn’t your typical “people manager” role — we need someone who leads by example, supports where needed, and ensures continuity and calm during a leadership transition.

What You’ll Do

• Provide Tier 2/3 technical support and leadership to a team of 3 Help Desk Technicians
• Monitor and act on service desk metrics (Jira-based), and respond to performance anomalies
• Oversee device management, OS configuration, onboarding/offboarding
• Serve as an escalation point for technical issues across Zoom, Okta, Google Workspace, JAMF, and Slack
• Guide and mentor team members in a calm, supportive manner during a period of change
• Help maintain a reliable and responsive IT environment for a mostly Mac-based user base

Who You Are

• A hands-on IT professional with strong technical chops and a people-first mindset
• Experience managing or mentoring small technical teams
• Proficient in JAMF, Okta, Jira, Google Workspace, Zoom, and Slack
• Comfortable in a hybrid setup and ready to come into the office twice a week
• Known for being approachable, collaborative, and solution-oriented

The Environment

• Team Size: 3 techs (2 tenured, 1 newer), located in SF and NY
• Culture: Friendly, casual, and collaborative (jeans and polos welcome)
• Setup: Primarily Mac users, remote-first culture with in-person Tuesdays and Thursdays